DEPUTY MANAGER

Inditex; Utrecht; On-site; EUR 45,000 - 60,000; Full time

Benefits offered by this job

Competitive salary

Sales bonuses

25% employee discount

5 weeks annual holidays

Travel allowance

Job summary

INDITEX's Zara Home in Utrecht is seeking a Deputy Manager to own a store area, driving customer experience, product placement, stock handling, and team development. You will work with the Store Manager to lead a dynamic team with a focus on customer care, KPIs, and sales targets.

You’ll organize schedules, support recruitment, onboarding and succession planning, and ensure brand standards and safety policies are followed.

Job description

DetailsBrand · Zara HomeLocation · UTRECHT, NETHERLANDSDescriptionA store’s success is built one team at a time. As a Deputy Manager, you take ownership of your area of the store, bringing together product, people, and performance to create a strong and consistent customer experience. Working closely with the Store Manager, you help lead the store and team with a clear focus on Customer Care, operational excellence, and achieving sales targets. You combine a commercial mindset with a hands-on approach. Using KPIs, sales analysis, and commercial tools, you identify opportunities to improve performance and take action to drive results within your store. You use product knowledge, market awareness, and an understanding of current trends to maximize sales and enhance customer experience. From product placement and replenishment to managing deliveries, stock organization, and preparing for sales activity, you ensure your store is always aligned with brand standards and operational priorities. Leading and developing your team is a key part of your role. You organize schedules based on business needs and productivity goals, ensuring the right level of coverage at the right time. You support recruitment, onboarding, and succession planning while developing your team through daily communication, feedback, training, and clear expectations. You lead by example, creating a positive, dynamic, and inclusive environment where teamwork, accountability, and respect are part of everyday work. On the shop floor, you always ensure strong execution and a high standard of Customer Care. You support visual merchandising that reflects current trends and highlights best sellers, while maintaining smooth store and stockroom operations. You confidently handle customer interactions and resolve issues with professionalism, always aiming to achieve customer satisfaction. You also supervise key operational procedures including till processes, administration, replenishment, Health & Safety, and company policies, taking action whenever necessary. You contribute to a culture that is passionate, innovative, diverse, and sustainable. In the absence of the Store Manager, you take responsibility for overseeing daily store operations and ensuring the business continues to run effectively. What you bring This role suits someone who is passionate about fashion/interior design and customer experience and who thrives in a fast-paced retail environment. You are result-oriented, organized, and able to multitask while working under pressure. You combine strong leadership and communication skills with a proactive and analytical mindset, and you take initiative to improve both team performance and store results. You lead with energy, resilience, and accountability, motivating and developing your team while maintaining a strong focus on sales, productivity, and operational excellence. You are collaborative, adaptable, and confident managing both people and priorities in a dynamic retail environment. Experience working within fast fashion retail and knowledge of market trends, competitors, and customer expectations are important for success in this role. Applicants must have full authorization to work in the EU without requiring sponsorship. We are unable to provide visa or work permit sponsorship for this position.BenefitsCompetitive salary +Your dedication deserves recognition. We offer a competitive salary that ranks among the highest in the retail sector in the Netherlands. Furthermore, we believe in equality, so everyone receives the same pay, regardless of age.Sales Bonus +Your efforts drive our success. That's why we reward your contribution with monthly and annual sales bonuses when your store achieves its targets. Together, we celebrate success and recognise the impact every team member makes.Growth opportunities +We believe in cultivating talent from within, offering ample opportunities for internal growth and promotion. INTALENT, our internal job portal, makes it easy to search for and apply to open positions.Learning platform +Expand your skillset through TRA!N, our internal learning platform. With a diverse range of courses available that are tailored to your professional needs, we support you in taking control of your development journey.Company discount +As part of our team, you'll receive a 25% employee discount at all our stores and brands in the Netherlands. It's just one of the ways we show our appreciation for your work.Travel allowance +You are entitled to a reimbursement of your travel expenses if you live more than 5 km from the store. Reimbursement will be based on the cost of second-class public transport, up to a maximum of €12.60 per day.Annual holidays +All employees are entitled to 5 weeks' holiday per year, giving you time to relax and recharge your batteries. Those who have dedicated years to our company are offered extra holidays as a thank you for their ongoing dedication and hard work.Pension Plan +Our pension plan includes employer contributions to support your long-term financial well beignBenefits @ Work +Enjoy exclusive discounts from top brands with our Benefits @ Work platform.Language Hub +Enjoy language courses in English and Spanish to support your personal and professional development.Festive voucher +We celebrate the christmas period with our festive gift card.Inclusive culture +We are dedicated to promoting diversity and ensuring an inclusive work environment where everyone's opinions are valued and respected. We embrace diversity in recruitment, training, and promotion, ensuring equal opportunities for all employees, regardless of disability, race, sex, gender, age, ethnicity, sexual orientation, or other unique characteristics. At INDITEX, we want you to be you!Next steps1.Ready to join us? Submit your application and let’s grow together.2.After applying, our AI recruitment assistant, will contact you via WhatsApp to collect some additional information to support your application. AI supports our talent team, but your candidate experience will still include personal contact with our team members.3.If your profile matches one of our current or upcoming opportunities, we’ll contact you to arrange an interview and get to know you better.4.If it’s a match, we’ll support you through the final steps and welcome you to your next opportunity in fashion.