Delivery Reliability & Process Optimization Lead

Kramp; Utrecht; On-site; EUR 56,000 - 71,000; Full time

Benefits offered by this job

Salary range €5,062–€6,328 gross per月

25 vacation days

Travel & home allowance

Profit sharing bonus

Training budget

Pension plan

Flexible working hours/location

Job summary

Kramp is seeking an On-Time Delivery Process Manager to own and improve the OTD process across 10 European warehouses. You will drive process improvements, coordinate projects, and ensure changes are embedded in daily operations, with a focus on delivery reliability and customer satisfaction.

You will lead Lean/Six Sigma initiatives, manage data requirements and documentation, and collaborate with ERP projects to optimize performance.

Qualifications

• Bachelor's degree in Supply Chain, Business, Engineering or related field.
• 6+ years of experience in Supply Chain or continuous improvement.
• Strong understanding of OTD drivers in warehousing and delivery.
• Experience leading cross-functional projects and change initiatives.

Responsibilities

• Own and optimize the On-Time Delivery (OTD) process across inbound, outbound, transport and customer satisfaction.
• Lead process improvements using Lean and Six Sigma methodologies and embed them into daily operations.
• Manage projects with scope, timelines, risks and governance for successful delivery.
• Define requirements, drive solution management and close gaps with stakeholder governance.
• Define data requirements, oversee data cleansing and migration, ensure data usability for operations.
• Develop and maintain process documentation, SOPs, training materials and change artifacts.
• Ensure strong business involvement in User Acceptance Testing (UAT) and defect resolution.
• Engage stakeholders across levels to secure buy-in and successful implementation.

Skills

Six Sigma/Lean

Project management

Stakeholder management

Data analysis

Supply chain optimization

Education

Bachelor's degree in Supply Chain, Business, Engineering or related field

Job description

Kramp is seeking an On-Time Delivery Process Manager to own and improve the OTD process across 10 European warehouses. You will drive process improvements, coordinate projects, and ensure changes are embedded in daily operations, with a focus on delivery reliability and customer satisfaction.

You will lead Lean/Six Sigma initiatives, manage data requirements and documentation, and collaborate with ERP projects to optimize performance.