Delivery Lead/Development Manager - Sovereign Cloud Delivery

SAP SE; 's-Hertogenbosch; On-site; EUR 120,000 - 180,000; Full time

Job summary

SAP SE in the Netherlands, headquartered in ’s‑Hertogenbosch, seeks a people-focused technical leader to build and lead the Sovereign Cloud Delivery DevOps team. You will guide SAP cloud operations, drive high-performing teams, and ensure top-tier service delivery in collaboration with global delivery peers.

The role emphasizes strategic thinking, emotional intelligence, and strong project-management abilities to transform business operations and optimize performance while maintaining close

Qualifications

• Proven experience leading technical teams in collaborative, cross-cultural environments.
• Strong background operating SAP solutions in a public cloud.
• Experience in customer-facing technical roles and escalation handling.

Responsibilities

• Hire and grow a local DevOps Engineering team in line with Dutch regulatory requirements.
• Drive day-to-day operations, ensuring SLA adherence and continuous TCO optimisation.
• Set and monitor KPIs including availability and time to recovery (TTR).
• Lead by example and drive a continuous improvement mindset across the team.
• Represent SAP in customer and partner engagements and align with global delivery teams.

Skills

People leadership

DevOps leadership

SAP Cloud

Resource planning

Mentoring

SLA management

Customer-facing

Tools

ITIL

Job description

What you bring

You are a people-focused technical leader with deep experience in SAP cloud operations and a track record of building and managing high-performing DevOps teams. You lead with strategic thinking and emotional intelligence, driving business transformation and developing high-performing teams through project management expertise.

• Proven experience leading technical teams in collaborative, cross-cultural environments — with strong skills in resource planning, mentoring, and employee engagement.
• A strong background operating SAP solutions in a public cloud environment — with working knowledge of DevOps principles, Information Technology Infrastructure Library (ITIL) processes, and service level agreement (SLA) management.
• Experience in customer-facing technical roles — including escalation handling, proactive risk identification, and the ability to represent SAP confidently to customers and partners.

Job Description

What you bring

You are a people-focused technical leader with deep experience in SAP cloud operations and a track record of building and managing high-performing DevOps teams. You lead with strategic thinking and emotional intelligence, driving business transformation and developing high-performing teams through project management expertise.

• Proven experience leading technical teams in collaborative, cross-cultural environments — with strong skills in resource planning, mentoring, and employee engagement.
• A strong background operating SAP solutions in a public cloud environment — with working knowledge of DevOps principles, Information Technology Infrastructure Library (ITIL) processes, and service level agreement (SLA) management.
• Experience in customer-facing technical roles — including escalation handling, proactive risk identification, and the ability to represent SAP confidently to customers and partners.

What You'll Build

Within the Sovereign Cloud Delivery organization, we are responsible for operating a multitude of SAP solutions according to local compliance requirements. The local team in the Netherlands will be executing the day‑2‑day operations tasks to provide a best‑in‑class service to our customers, ensure adherence to the SLA’s and continuously optimize the TCO. You will first hire the local team according to the regulations defined by the Dutch authorities. Afterwards you will be managing the respective team to drive and optimize the business outcome. You will closely cooperate with your counterparts in other countries and the Global Delivery team and support customer facing activities as required.

• Hire and grow a local DevOps Engineering team in line with Dutch regulatory requirements — building a high-performance, accountable culture from day one.
• Drive day‑to‑day operations, ensuring best‑in‑class service delivery, SLA adherence, and continuous total cost of ownership (TCO) optimisation.
• Set and monitor team key performance indicators (KPIs) — including availability, time to recovery (TTR), and other agreed service metrics.
• Lead by example, hold accountability for annual goals, and drive a continuous improvement mindset across the team.
• Represent SAP in customer and partner engagements, and align closely with global delivery teams and counterparts in other countries.

Where you belong

The Sovereign Cloud Delivery organisation operates a diverse portfolio of SAP solutions across the Netherlands in compliance with local regulatory requirements. Based at SAP's headquarters in 's‑Hertogenbosch, this role requires daily office presence to support effective team collaboration and operational oversight. You will work closely with global delivery peers across multiple countries, combining local accountability with an international working environment.

Due to the potentially classified nature of our work, your willingness is required to subject yourself to a governmental security clearance process.

Additional Information

About SAP

With a global network of customers, partners, employees, and thought leaders, SAP helps the world run better and improves people’s lives.

As a leader in enterprise applications and business AI, SAP stands at the nexus of business and technology. For over 50 years, organizations have trusted SAP to bring out their best by uniting business‑critical operations spanning finance, procurement, HR, supply chain, and customer experience.

We win with inclusion

SAP’s culture of inclusion, focus on health and well‑being, and flexible working models help ensure that everyone, regardless of background, feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or complete your application, please send an email with your request to the Recruiting Operations Team: [e-mail].

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

Qualified applicants will receive consideration for employment without regard to age, race, religion, national origin, ethnicity, gender (including pregnancy and childbirth), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.

Successful candidates might be required to undergo a background verification with an external vendor.

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.

Please note that any violation of these guidelines may result in disqualification from the hiring process.