Debt Collection Team Lead — Drive Cash Flow & Customer Care

Undutchables; Alkmaar; On-site; EUR 55,000 - 75,000; Full time

Job summary

Undutchables in the Alkmaar area is seeking a Team Lead Debt Collection to lead and support the Debt Collection team in managing outstanding payments and ensuring timely collection of invoices. You will guide the team in daily work, monitor performance, and help improve collection processes, handling complex inquiries and collaborating with Finance, Sales and Customer Service to resolve issues.

The role aims to keep the team performing well, reduce overdue payments, and maintain good

Qualifications

• Must live in Alkmaar area or have own transportation to commute.

Responsibilities

• Lead and support the Debt Collection team in following up on outstanding invoices
• Monitor collection activities and ensure timely follow up with customers
• Handle complex customer inquiries, disputes, and payment issues
• Support the team in reconciling customer accounts and processing payments
• Ensure customer data and account information are accurate and up to date
• Monitor the open accounts receivable balance and take action to reduce overdue payments
• Work closely with Finance, Sales, and Customer Service to resolve payment issues
• Coach and support team members in handling challenging collection cases
• Identify opportunities to improve collection processes and team performance
• Prepare and monitor reports on collection results and team performance

Job description

Undutchables in the Alkmaar area is seeking a Team Lead Debt Collection to lead and support the Debt Collection team in managing outstanding payments and ensuring timely collection of invoices. You will guide the team in daily work, monitor performance, and help improve collection processes, handling complex inquiries and collaborating with Finance, Sales and Customer Service to resolve issues.

The role aims to keep the team performing well, reduce overdue payments, and maintain good