Data Scientist

Odido; Den Haag; Hybrid; EUR 70,000 - 110,000; Full time

Benefits offered by this job

Role-based bonus

30 days annual leave

Hybrid working model

€350 mobile phone voucher

Learning budget

Pension plan

Discounts on Odido Internet & TV

Bike lease

Gym membership contribution

Discounts on products/services

Job summary

Odido zoekt een Data Scientist die generatieve AI en voorspellende modellering inzet om klantreizen te verbeteren en operationele efficiëntie te verhogen. Je werkt aan chatbots, voicebots en churn-modellen in een internationale Data Science-omgeving, vertaalt business vragen naar production-ready oplossingen.

Je werkt samen met data engineers, engineers en business analisten, levert inzichten voor zowel technische als niet-technische stakeholders en draagt bij aan schaalbare

Qualifications

• Master’s degree in AI, ML, DS or related field; 2–4 years experience
• Hands-on GenAI product development using Python; familiarity with LLMs
• Strong Python coding and Docker for containerization; experience deploying models
• Fluency in English; Dutch preferred; reside in the Netherlands

Responsibilities

• Build and improve generative AI solutions (LLMs, chatbots, voicebots, agentic workflows) for internal and external users
• Design predictive models that inform commercial campaigns and reduce customer churn
• Translate business needs into machine learning use cases and deliver production-ready solutions
• Work in sprints with cross-functional teams (product owners, engineers, business analysts)
• Present insights and results to both technical and non-technical stakeholders
• Champion clean code practices, model monitoring, and continuous improvement
• Drive automation and containerization (e.g., using Docker) to enable scalable deployment
• Stay ahead of AI trends and bring new ideas into the team

Skills

GenAI foundations

Python

Docker

Langchain

LlamaIndex

Agentic AI

Vector databases

Model deployment

English fluency

Education

Master’s (WO) in AI/ML/DS or related field

Tools

Docker

Langchain

LlamaIndex

Agentic AI

Vector databases

AWS

Job description

Dit ga jij doen

At Odido, we’re on a mission to become the Customer Champion of the Netherlands. That means delivering smart, human-centered digital experiences powered by data. As Data Scientist, you help bring this mission to life, by building intelligent solutions that directly improve customer journeys, operational efficiency, and commercial performance.

You’ll work on generative AI use cases (like chatbots and voicebots using LLMs) and predictive modeling (for marketing and churn prevention). You’ll translate business needs into data-driven actions that impact millions of users, all while helping Odido become a truly AI-first telecom provider.

You’ll operate within a multidisciplinary environment, creating proof of concepts, scaling solutions into production together with data engineers, and translating complex insights into understandable language. From Natural Language Processing to deep customer analytics, you’ll help turn AI into impact.

Please note:

For candidates requiring a Highly Skilled Migrant (HSM) visa, Dutch immigration law sets a minimum gross monthly salary that depends on age. For those aged 30 and above, this legal threshold currently exceeds the upper end of our medior salary scale.

As a result, we may unfortunately not be able to offer a compliant HSM visa sponsorship for candidates in this category. We encourage you to consider this before applying and are happy to discuss other opportunities that may be a better fit, at another stage.

The Role

You will join a growing, international team of data scientists and engineers within the Digital IT department. The Data Science team works across all business domains: Customer Operations, Mass Market, Enterprise, Finance, and Network.

You’ll have the freedom to shape your projects, the trust to deploy to production, and the satisfaction of seeing your work deliver value in real-time. Whether you're optimizing chatbot efficiency or refining a churn model, your work will reach thousands, even millions of users.

Your responsibilities:

• Build and improve generative AI solutions (LLMs, chatbots, voicebots, agentic workflows) for internal and external users
• Design predictive models that inform commercial campaigns and reduce customer churn
• Translate business needs into machine learning use cases and deliver production-ready solutions
• Work in sprints with cross-functional teams (product owners, engineers, business analysts)
• Present insights and results to both technical and non-technical stakeholders
• Champion clean code practices, model monitoring, and continuous improvement
• Drive automation and containerization (e.g., using Docker) to enable scalable deployment
• Stay ahead of AI trends and bring new ideas into the team

At Odido, we believe in people, not Mass-apply bots. We personally review every application, no keyword filters or automated AI decisions. That’s why we ask you to briefly share why this specific role at Odido fits your experience and ambition. If it’s a match, we’ll notice.

We do not hire your AI (yet)...;-)

Together we are

We want to become the most human-centred telecom provider in the Netherlands. That might sound odd from an IT or network role, but that's exactly where it starts. Because without stable systems, a reliable network and smart technology there's no conversation, no connection, no trust. You make sure everything runs, even when nobody notices. And that's precisely the point. Even if the customer doesn't see you, your impact is felt in every conversation, every connection and every moment it just works. Because when the technology is solid, people can work, customers can be helped, and trust is built.

This is what we stand for

At Odido we're there for each other. We see each other's talents. We listen and always look at what's possible, technically, personally and in the way we work together. Because you're at your best when you can grow, Odido gives you all the space you need for that. Together we look at where your ambition and talent lie and make sure you get the opportunities to grow in your own way, whether that's deeper technical specialisation, a broader architect role, or a step towards tech leadership.

What we offer.

At Odido, you build and manage critical infrastructure at a national scale; ensuring reliability, performance, and security for millions of customers. You work on technology that truly matters, with a direct impact on how our network and IT services perform every day.

In return, we offer a competitive salary and a well-balanced total rewards package, including:

• A role-based bonus aligned with your performance;
• 30 days of annual leave (full-time), plus an extra day off after Ascension Day;
• Hybrid working model: 3 days in the office and 2 days from home;
• A €350 voucher to choose your own mobile phone; yours to keep;
• A personal learning budget and access to more than 200 training courses;
• A solid pension plan through Zwitserleven;
• Discounts on your Odido Internet & TV or Klik & Klaar subscription;
• A bike lease scheme for sustainable commuting;
• Employer contribution to your gym membership;
• Access to a wide range of discounts on products and services.

We work together to deliver stable, scalable, and future-proof technology; and we celebrate the impact we make.

In short: you build what keeps us running, your work is visible, and you’re supported to keep growing.

You bring this

Some things you cannot learn at university, but you possess them by nature.

Your core personality is empathic, structured, curious, technically driven, and proactive. You embrace challenges and are eager to grow.

You enjoy solving complex puzzles, collaborating with stakeholders, and building systems that make a difference. These are traits we’re looking for at every level within Odido.

Must-Have Skills & Qualifications

1. Education & experience Master’s (WO) degree in AI, Machine Learning, Data Science, or related field 2-4 years of relevant working experience
2. Generative AI foundations Hands-on experience with building GenAI products using Python and GitHub Familiarity with LLMs is a must
3. Strong coding & architecture Solid Python skills and ability to write clean, production-grade code Experience with Docker for containerization
4. AI frameworks & tooling Familiarity with Langchain, LlamaIndex, Agentic AI, and vector databases
5. Model deployment Experience deploying models on AWS and/or on-prem environments
6. Predictive modeling Strong understanding of predictive modeling using Python and SQL Familiarity with libraries such as TensorFlow, Keras, XGBoost, scikit-learn
7. Language & location English fluency is a must; Dutch is preferred Candidates must currently reside in the Netherlands

Nice-to-Haves

• Telecom industry knowledge or affinity for telecom-related processes
• Experience collaborating with Customer Operations or Marketing
• Familiarity with reinforcement learning, gradient boosting, or neural networks
• Experience presenting complex data findings to non-technical audiences

When are you a good fit?

Even though we have many different colleagues, we look for a few typical Odido traits in every new team member. You need to be able to handle a changing organisation. The world of communications changes every day, and we need to grow along with it. Being naturally curious and interested in the technology we work with and the industry we're in helps enormously.