Data Analytics Intern: Customer Insights & Dashboards

Lucid Motors; Amsterdam; Hybrid; EUR 13,000 - 20,000; Full time

Job summary

Lucid Motors is seeking a Data Analyst Intern to turn customer and operational data into actionable insights within the Customer Experience team. You’ll help shape the end-to-end Lucid journey, from first interaction through aftersales support, by building dashboards and analyzing key metrics in a fast-moving, international environment.

This internship offers hands-on data experience, exposure to Power BI/Tableau, and opportunities to collaborate with CX, Service, Retail, and Digital teams while

Qualifications

• Currently enrolled in a Bachelor’s program in Data Analytics, Business Analytics, Economics, Statistics, or a similar quantitative study.
• Looking for an internship to apply academic knowledge in a practical business environment.
• Strong interest in data analysis, customer experience, and using insights to improve processes or services.
• Good working knowledge of Excel or Google Sheets, including formulas and pivot tables.
• Comfortable working with data, spotting patterns, and approaching problems in a structured way.
• Detail-oriented and organized, able to manage multiple tasks.
• Able to communicate clearly in English, written and verbal.
• Enjoy collaborating with different stakeholders and teams.

Responsibilities

• Support the maintenance and improvement of dashboards related to Customer Care, VoC, and Customer Journey performance.
• Help ensure data accuracy and consistency across reporting tools such as Power BI and Tableau.
• Assist in monitoring KPIs such as NPS, CSAT, response times, and resolution rates.
• Support the analysis of customer care performance, including ticket volumes, SLAs, and resolution trends.
• Identify patterns, inefficiencies, and opportunities for improvement through data analysis.
• Prepare recurring reports and dashboards for team reviews and leadership updates.
• Combine survey results, customer feedback, and operational data into clear insights.
• Support analysis of customer feedback to identify themes, pain points, and trends.
• Contribute to Customer Journey analysis across Sales, Delivery, and Aftersales.
• Collaborate with CX, Service, Retail, and Digital to gather data inputs and context.
• Support improvements in reporting processes, including data clean-up and basic automation.
• Present findings in a clear, structured, and easy-to-understand way.

Skills

Data analysis

Structured problem solving

Communication in English

Collaboration

Education

Bachelor’s program in Data Analytics or related field

Tools

Power BI

Tableau

Excel / Google Sheets

SQL

Python

R

Job description

Lucid Motors is seeking a Data Analyst Intern to turn customer and operational data into actionable insights within the Customer Experience team. You’ll help shape the end-to-end Lucid journey, from first interaction through aftersales support, by building dashboards and analyzing key metrics in a fast-moving, international environment.

This internship offers hands-on data experience, exposure to Power BI/Tableau, and opportunities to collaborate with CX, Service, Retail, and Digital teams while