Cybersecurity Support Specialist - Working Student (Remote)

Eye Security; Den Haag; Hybrid; EUR 17,000 - 22,000; Part time

Job summary

Eye Security is seeking a Customer Support Specialist (Working Student) to assist customers with cybersecurity questions, register and prioritize requests, and keep clients updated on progress. You will help maintain clear guides and work instructions, while collaborating with experienced colleagues to resolve issues.

The role combines home working with an on-site presence in The Hague, requiring 2 days per week on average, and a focus on delivering excellent customer service in English and

Qualifications

• Studying or just finished an HBO or University course, preferably IT or Cyber Security.
• Proven knowledge of corporate IT environments.
• Analytical, customer- and result-focused.
• Excellent communication skills.
• Fluent in English and Dutch; German a plus.
• Available for 2 days / week on average.
• Working from home, combined with the office in The Hague (min. 1 day a week).

Responsibilities

• Help our customers with answering concrete cybersecurity, administrative and operational questions.
• Register, classify, and prioritize everything that comes in.
• Process and track customer and partner support requests, ensuring proper resolution.
• Keep customers and partners updated on the progress of their requests.
• Ensure that work instructions and guides remain up to date.

Skills

Analytical

Fluent English

Fluent Dutch

Customer-focused

Education

HBO or University degree in IT/Cyber Security

Job description

Eye Security is seeking a Customer Support Specialist (Working Student) to assist customers with cybersecurity questions, register and prioritize requests, and keep clients updated on progress. You will help maintain clear guides and work instructions, while collaborating with experienced colleagues to resolve issues.

The role combines home working with an on-site presence in The Hague, requiring 2 days per week on average, and a focus on delivering excellent customer service in English and