Customs Team Leader

Maersk; Rotterdam; On-site; EUR 60,000 - 90,000; Full time

Job summary

Maersk Customs Services in the Netherlands is seeking a Customs Team Lead to guide a team of customs professionals and oversee the end-to-end clearance process for clients. You will ensure compliance with laws and regulations while coordinating with clients and stakeholders to meet deadlines.

The role emphasizes training, process improvement, KPI monitoring, and maintaining high quality and security standards.

Qualifications

• Lead a team of customs professionals, with 2+ years in a leadership role.
• Strong knowledge of customs regulations, trade compliance, and safety and security regulations.
• Proven track record leading high-performing teams and achieving successful customs clearances.
• Excellent communication and interpersonal skills to build client and stakeholder relationships.
• Strong analytical and problem-solving skills; identify and drive improvements.
• Ability to work in a fast-paced environment managing multiple deadlines.
• Strong attention to detail, quality and regulatory compliance.
• Proficiency in MS Office and customs clearance software.

Responsibilities

• Lead a team of customs professionals, providing guidance and support to ensure successful customs clearance outcomes for clients.
• Oversee the customs clearance process, ensuring compliance with all relevant laws and regulations.
• Manage the team’s workload, allocating tasks and resources to meet client needs and deadlines.
• Collaborate with clients and stakeholders to ensure timely and accurate customs clearance, addressing issues as they arise.
• Develop and implement process improvements to increase efficiency and productivity while maintaining quality and compliance.
• Provide training and coaching to team members to enhance their knowledge in customs clearance.
• Monitor and report on KPIs to measure team performance and identify areas for improvement.
• Ensure adherence to Maersk Customs policies and industry regulations; foster a positive team culture.

Skills

Leadership

Team management

Communication

Analytical thinking

Problem solving

Process improvement

Training & coaching

KPI reporting

MS Office

Customs software

English proficiency

Dutch preferred

Education

Logistics / Customs / Supply Chain management

Tools

Customs clearance software

Microsoft Office

Job description

Think Global, Work Local with Maersk Customs Services!

Are you ready to be part of an organization on an industry‑defining transformation journey that will change the world?

Maersk, a global leader in logistics, is transforming the logistics industry — and Customs Services is at the heart of this integrator strategy. With end‑to‑end customs visibility, Maersk Customs Services offers global reach and local expertise to help customers navigate customs processes and seamlessly coordinate their supply chains, ensuring the timely movement of goods.

The role primarily operates between 7:00 AM and 5:00 PM; however, occasional flexibility to work outside standard business hours, including evenings and weekends, may be required to support business needs.

Are you ready to be a part of this?

We are seeking a highly motivated and experienced Customs Team Lead to join our team at Maersk Customs Services. As a Customs Team Lead, you will be responsible for leading a team of customs professionals and overseeing the customs clearance process for our clients. This includes ensuring compliance with all relevant laws and regulations, managing the team’s workload, and maintaining strong relationships with clients and stakeholders.

Your role:

• Lead a team of customs professionals, providing guidance and support to ensure successful customs clearance outcomes for clients.
• Oversee the customs clearance process, ensuring compliance with all relevant laws and regulations, including (but not limited to) customs regulations, trade compliance, and safety and security regulations.
• Manage the team’s workload, allocating tasks and resources effectively to meet client needs and deadlines.
• Collaborate with clients and stakeholders to ensure timely and accurate customs clearance, addressing any issues or concerns that may arise.
• Develop and implement process improvements to increase efficiency and productivity while maintaining a high level of quality and compliance.
• Provide training and coaching to team members to enhance their knowledge and skills in customs clearance and compliance.
• Monitor and report on key performance indicators (KPIs) to measure team performance and identify areas for improvement.
• Ensure that all team members are aware of and adhere to Maersk Customs policies and procedures, as well as relevant industry standards and regulations.
• Foster a positive and inclusive team culture, promoting collaboration, respect, and open communication.

Who are we looking for?

• A qualification in a relevant field such as logistics, customs, or supply chain management is an asset.
• Established experience in a customs‑related role, with a minimum of 2 years in a leadership or supervisory position.
• Strong knowledge of customs regulations, trade compliance, and safety and security regulations.
• Proven track record of leading high‑performing teams and achieving successful customs clearance outcomes.
• Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and stakeholders.
• Strong analytical and problem‑solving skills, with the ability to identify and implement process improvements.
• Ability to work in a fast‑paced environment, managing multiple tasks and deadlines.
• Strong attention to detail and a focus on quality and compliance.
• Proficiency in Microsoft Office and customs clearance software.
• Fluency in English; Dutch fluency is preferred.

As part of our pre‑employment screening, we ask you to provide a VOG.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing [e-mail].