Customer Transformation Specialist

Triwill Group; Netherlands; On-site; EUR 60,000 - 90,000; Full time

Job summary

Triwill Group is assisting a partner company in the Netherlands to hire a Customer Transformation Specialist. This role focuses on helping customers achieve measurable value by improving how they buy, sell, operate, and engage with digital solutions.

You will work directly with customers to understand workflows, uncover operational challenges, and identify practical opportunities for improvement, blending customer success, account management, and transformation consulting.

Responsibilities

• Work directly with customers to understand their workflows, uncover operational challenges, and identify practical opportunities for improvement.
• Role combines customer success, account management, operational transformation, and consultative problem-solving.
• Lead discovery conversations, challenge assumptions, manage objections constructively, and guide customers toward meaningful behavior changes.
• Insights will help shape product improvements, support strategies, marketing messages, and revenue initiatives.
• Success will be measured through customer adoption, improved digital activity, stronger trust, and actionable feedback across the wider organization.
• This is a high-ownership role for a collaborative professional who enjoys customer interaction and turning real-world challenges into better outcomes.

Job description

Description:

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Customer Transformation Specialist based in Netherlands.

This role focuses on helping customers achieve measurable value by improving how they buy, sell, operate, and engage with digital solutions.

• You will work directly with customers to understand their workflows, uncover operational challenges, and identify practical opportunities for improvement.
• The position combines customer success, account management, operational transformation, and consultative problem‑solving.
• You will lead discovery conversations, challenge assumptions, manage objections constructively, and guide customers toward meaningful behavior changes.
• Your insights will also help shape product improvements, support strategies, marketing messages, and revenue initiatives.
• Success will be measured through customer adoption, improved digital activity, stronger trust, and actionable feedback across the wider organization.
• This is a high‑ownership role for a collaborative professional who enjoys customer interaction and turning real‑world challenges into better outcomes.