Customer Support Projects Engineer - DUV MPS & UIR

ASML Berlin GmbH; Nederland; On-site; EUR 65,000 - 90,000; Full time

Job summary

ASML is seeking a Customer Support (CS) Projects Engineer within CS DUV Mature Products & Services UIR in the Netherlands. You’ll analyze failure modes, install equipment at customer sites, and work with a team of experts to drive improvements.

The role requires traveling worldwide up to 70%, excellent English communication, and a pragmatic, high-pressure mindset to deliver timely repairs and detailed reports. A mechanical engineering qualification with maintenance experience is preferred.

Qualifications

• Vocational degree in Mechanical Engineering (MBO Level 4/ MTS) or HBO in precision engineering.
• Preferably with maintenance or troubleshooting experience in automotive/mechatronics.

Responsibilities

• Install equipment at customer sites, including upgrades and relocations.
• Diagnose problems, perform repairs, and provide technical support.
• Monitor and optimize equipment daily to prevent issues.
• Advise users on corrective actions and timely maintenance.
• Train customers and answer questions professionally.
• Handle admin tasks: changes, work orders, field service, reports.
• Prepare written technical reports independently and accurately.
• Support less experienced ASML staff as needed.

Skills

Service mindset

Project management

Technical troubleshooting

Problem analysis

English communication

Proactive / results driven

Pragmatic approach

Quality mindset

Adaptability

Influencing skills

High-pressure work

Education

MBO/HBO mechanical engineering

Precision engineering background

Automotive/mechatronics experience

Job description

ASML is seeking a Customer Support (CS) Projects Engineer within CS DUV Mature Products & Services UIR in the Netherlands. You’ll analyze failure modes, install equipment at customer sites, and work with a team of experts to drive improvements.

The role requires traveling worldwide up to 70%, excellent English communication, and a pragmatic, high-pressure mindset to deliver timely repairs and detailed reports. A mechanical engineering qualification with maintenance experience is preferred.