Customer Success Specialist- Dutch speaking

Align Technology

Amsterdam

On-site

EUR 35,000 - 50,000

Full time

14 days+

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Job summary

A leading company in Medical Equipment Manufacturing is seeking a Customer Success Specialist fluent in Dutch to foster relationships with doctors and dental practices. The role involves providing top-notch customer support, documenting interactions, and collaborating closely with the commercial team to enhance customer satisfaction.

Qualifications

1-3 years' work experience in a customer-based environment.
Native level Dutch language skills and good English language skills.
Strong interpersonal and communication skills.

Responsibilities

Respond to customer inquiries, requests, and complaints via multiple communication channels.
Act as the voice of the customer, providing suggestions to improve customer experience.
Document customer interactions and trends in requests.

Skills

Communication

Interpersonal skills

Listening

Persuasive communication

Job description

Join to apply for the Customer Success Specialist- Dutch speaking role at Align Technology

Description

As a Customer Success Representative, you will focus on building long-term relationships with doctors and dental practices. You will provide world-class customer care and in addition effectively educate customers in each interaction acting on the root of the problem and provide effective and efficient support to customer’s inquiries.

Respond to customer inquiries, requests and complaints received via phone, e-mail, or any other communication channel
Act as the voice of the customer by providing ideas and suggestions to improve the overall business, improve customer experience and/or specific customer inquiries
Be a trusted advisor to internal and external customers regarding all kinds of (operational) topics
Be alert to trends in requests and issues reported by customers
Work closely with the commercial organization to ensure high customer satisfaction and smooth end to end process execution
Provide input to Customer Success Manager/ Supervisor regarding training needs and quality development; assist with development and presentation of information and training when needed
Document information in the company’s database(s) about each contact you handle following defined parameters
Contribute ideas to improve productivity and customer experience and participate in activities and projects designed to improve customer satisfaction and business performance

Department: Customer Support

Location: EMEA-Netherlands

Description

As a Customer Success Representative, you will focus on building long-term relationships with doctors and dental practices. You will provide world-class customer care and in addition effectively educate customers in each interaction acting on the root of the problem and provide effective and efficient support to customer’s inquiries.

Role expectations

Respond to customer inquiries, requests and complaints received via phone, e-mail, or any other communication channel
Act as the voice of the customer by providing ideas and suggestions to improve the overall business, improve customer experience and/or specific customer inquiries
Be a trusted advisor to internal and external customers regarding all kinds of (operational) topics
Be alert to trends in requests and issues reported by customers
Work closely with the commercial organization to ensure high customer satisfaction and smooth end to end process execution
Provide input to Customer Success Manager/ Supervisor regarding training needs and quality development; assist with development and presentation of information and training when needed
Document information in the company’s database(s) about each contact you handle following defined parameters
Contribute ideas to improve productivity and customer experience and participate in activities and projects designed to improve customer satisfaction and business performance

What We're Looking For

1-3 years' work experience in a customer-based environment
Strong interpersonal, listening and persuasive communication skills to give the best advice to our customers
Native level Dutch language skills and good English language skills
Willingness to learn
Good team player, dynamic, optimistic, accurate, result oriented

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Equal Opportunity Statement

Align Technology is an equal opportunity employer. We are committed to providing equal employment opportunities in all our practices, without regard to race, color, religion, sex, national origin, ancestry, marital status, protected veteran status, age, disability, sexual orientation, gender identity or expression, or any other legally protected category. Applicants must be legally authorized to work in the country for which they are applying, and employment eligibility will be verified as a condition of hire.

Seniority level

Seniority level
Entry level

Employment type

Employment type
Full-time

Job function

Job function
Other
Industries
Medical Equipment Manufacturing

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