Customer Success Manager - Spanish Speaking (Maternity Leave Cover - 7 months contract)

Careerstrengo; Utrecht; Sur place; EUR 32 000 - 52 000; Temps partiel

Avantages offerts par ce poste

Hybrid work model

60 days abroad

Onboarding program

Mental health support

Learning budget

Extra course days

28 vacation days

Travel reimbursement

Internet allowance

Lunches provided

Pension contribution

Sabbatical

Résumé du poste

Trengo is seeking an Interim Customer Success Manager (Spanish-speaking) to join our Customer Success team in Utrecht on a 7-month maternity leave cover, 24-32 hours per week. You’ll manage a portfolio, drive retention and expansion, and become the product expert for your customers.

You’ll own retention targets, drive AI adoption for measurable impact, and collaborate with Onboarding, Solution Consultancy, and Product to ensure customer success.

Qualifications

• 2+ years of experience in customer success, account management, or a customer-facing SaaS role.

Responsabilités

• Own a portfolio of customers and deliver on retention, adoption, and expansion targets.
• Drive AI adoption at scale, enabling AI Agent, AI Journeys, and automation for measurable impact.
• Spot and close expansion opportunities, from extra seats and conversations to new use-cases and plan upgrades.
• Turn usage data and health signals into actionable business reviews and next steps.

Connaissances

Spanish

English

Customer success

Data-driven

Target ownership

AI curiosity

SaaS

Outils

CRM

Description du poste

Our customers come to Trengo to replace repetitive, manual work with conversations that actually matter. As a Customer Success Manager, you make that real for your portfolio: you help customers get measurable value from our AI-powered platform and turn strong adoption into retention, growth, and genuine advocacy. It is a role where customer impact and commercial results meet.

We are looking for an Interim Customer Success Manager (Spanish-speaking) to join our Customer Success team on a temporary basis. This is a 7-month maternity leave cover, starting on December 1st 2026, for 24-32 hours per week.

About Trengo

Welcome to the forefront of AI-driven communication. At Trengo, we’re redefining the industry by replacing repetitive work with meaningful conversations through our AI-powered customer engagement platform. We unify communication channels and leverage agentic AI to deliver proactive, human-like service, boosting efficiency for thousands of businesses worldwide. As a fast-moving Dutch scale-up, backed by a $36M Series A and an official WhatsApp Business Solutions Provider, we thrive on acceleration. Your expertise will drive growth: you’ll make a strategic impact, champion AI innovation, and help shape the product roadmap. You’ll do this alongside an international team guided by our Dynamic pace, Future-proof mindset, Ownership, and Open culture.

What your role looks like

You’ll hit the ground running — getting up to speed on your accounts and establishing a clear health baseline within your first weeks. From there, you'll move quickly into owning your retention and expansion targets and becoming the product expert your customers turn to.

• Own a portfolio of customers and deliver on clear targets for retention, adoption, and expansion.
• Drive AI adoption at scale, helping customers activate AI Agent, AI Journeys, and automation for measurable impact.
• Spot and close expansion opportunities independently, from extra seats and conversations to implementing new use-cases, channels and plan upgrades.
• Turn usage data and health signals into sharp business reviews and next steps that keep customers growing.
• Partner with Onboarding, Solution Consultancy, and Product to set customers up for success and help shape the roadmap.

What you’ll bring

We’d love to meet you if you:

• have at least 2 years of experience in customer success, account management, or a customer-facing SaaS role;
• are results-driven and comfortable owning targets: you track your numbers, know what moves them, and take ownership of hitting them;
• have a genuine curiosity for AI and can hold a confident, practical conversation with customers about how AI tools work;
• use data to prioritise, reading health scores, usage, and engagement signals and acting on them;
• are fluent in Spanish and English, both written and spoken (required for our core market).

Our tech & AI mindset

AI is not a buzzword at Trengo. It is part of how we build and operate. You’ll work with AI-driven features, automation, data, or tools that help us move faster and smarter. We value thoughtful use of AI that creates real value for customers and teams.

What’s in it for you?

• A key role where you’ll make a visible impact in a vibrant scale-up environment.
• Hybrid working + 60 days per year to work abroad. (pro-rato)
• A strong onboarding program with hands-on training and a dedicated buddy to set you up for success.
• Mental health support with free sessions from on-demand psychologists (OpenUp).
• Learning budget + 2 extra days off to attend courses or conferences.
• 28 vacation days to rest, recharge, and travel (pro-rato)
• Travel reimbursement to our Utrecht HQ.
• Monthly internet & phone allowance to stay connected.
• Daily warm lunches prepared by our workplace experience team when you’re at our beautiful Utrecht office.
• Pension contribution to help you plan for the future.
• Sabbatical: after two years, enjoy up to three months away (unpaid) to rest, recharge, or see the world.

Our hiring process

1. Introductory call – First conversation with our Talent team.

2. Manager interview – Deep dive into experience and expectations.

3. Practical assignment – Role-related, real-world challenge.

4. Team connection – Meet future colleagues and confirm mutual fit.

We aim to keep the process clear, fair, and timely, and we’ll keep you informed at every step.

We believe great ideas come from diverse perspectives.