Customer Success Manager - Dutch market

Management Events GmbH; Amsterdam; On-site; EUR 45,000 - 75,000; Full time

Job summary

Aurora Live is seeking a Customer Success Manager for the Dutch market, based in Amsterdam. You will be the primary contact for valued customers, driving satisfaction and long-term partnerships, while collaborating with the sales team to expand opportunities.

You’ll coach providers to maximize participation in exclusive events, ensuring strong lead generation and meaningful connections through 1-to-1 meetings. This is a dynamic, international environment requiring fluency in Dutch and English.

Qualifications

• Experience in a customer-facing role such as sales, account management, customer success or similar.
• Proven track record of building and nurturing client relationships.
• Excellent communication and interpersonal skills.
• Proficiency in Dutch and professional level English.
• Strong analytical and problem-solving abilities.
• Ability to work independently while thriving in a collaborative environment.

Responsibilities

• Cultivate and manage strong, long-term relationships with clients.
• Deliver exceptional customer service, addressing inquiries and resolving challenges to ensure a positive customer experience.
• Equip solution providers with knowledge to optimize their participation in our invitation-only events, maximizing lead generation and relationship building opportunities.
• Collaborate closely with the sales team to identify up-selling, cross-selling, and portfolio sales opportunities.
• Articulate the value proposition of our services and communicate the benefits of our event concept to clients.
• Demonstrate strong time management skills and prioritize tasks to balance strategic goals with client needs.
• Maintain accuracy and efficiency in all customer interactions.

Skills

Dutch language

Communication skills

Analytical thinking

Problem solving

Independent working

Interpersonal skills

Job description

Do you love building relationships and helping clients achieve measurable results?

Are you motivated by seeing your work directly impact customer success and long-term partnerships? Do you thrive in a dynamic, international environment where collaboration and results go hand in hand?

If that sounds like you, keep reading.

• Role: Customer Success Manager - Dutch market
• Department: Customer Success
• Location: Amsterdam

Your Mission

In this pivotal role, you will be the primary point of contact for our valued customers, fostering strong relationships and ensuring their success through our services. You'll coach and motivate solution providers to get the most out of our service, ensuring they generate valuable leads and connections through 1-to-1 meetings and invitation-only events. This role is sales-driven, as you'll act as an extension of our sales team, fostering long-term customer relationships and driving repeat business.

In this role, you will:

• Cultivate and manage strong, long-term relationships with clients.
• Deliver exceptional customer service, proactively addressing inquiries and resolving challenges to ensure a positive customer experience.
• Equip solution providers with the necessary knowledge and tools to optimize their participation in our invitation-only events, maximizing lead generation and relationship building opportunities.
• Collaborate closely with the sales team to identify up-selling, cross-selling, and portfolio sales opportunities, contributing to increased customer lifetime value.
• Articulate the value proposition of our services, effectively communicating our unique event concept and its benefits to clients.
• Demonstrate excellent time management skills, prioritizing tasks and responsibilities to maintain a focus on both strategic goals and client needs.
• Possess a keen eye for detail, ensuring accuracy and efficiency in all customer interactions.

What We’re Looking For

• Experience in a customer-facing role, ideally within sales, account management, customer success or a similar field.
• Proven track record of building and nurturing strong client relationships.
• Excellent communication and interpersonal skills, with a professional and engaging demeanor.
• Proficiency in Dutch and professional level English.
• Strong analytical and problem-solving abilities.
• Ability to work independently while also thriving in a collaborative environment.

What We Offer

• Performance rewarded: You’ll receive an attractive compensation package with base salary, commission, and an additional starter bonus to support you as you ramp up and build your sales pipeline.
• Growth and learning: From day one, you’ll benefit from a four-week onboarding program and continuous coaching through our international AL Academy, ensuring you’re always developing and moving forward in your career.
• Career opportunities across Europe: As we continue to grow, you’ll have the chance to explore international opportunities. With offices in Helsinki, Amsterdam, Antwerp, Copenhagen, Berlin, Stockholm, Kuala Lumpur, and Barcelona, your career can take you anywhere.
• Recharge & Thrive: We care about your well-being and want you to stay energized both inside and outside of work. That’s why you can earn up to 12 extra vacation days each year and enjoy local perks such as gym and massage discounts, along with other wellness benefits. Curious about the details in your location?
• We win together: Collaboration is our driving force, and every success is shared. That’s why we love bringing people together through company trips, international events, and local office celebrations — whether it’s hitting the slopes in Levi, running the Berlin Marathon together, or celebrating milestones across our offices in Europe.
• Annual company trip: Every summer, all employees from our different offices come together in Finland for an exciting company trip — a mix of team building, knowledge exchange, and celebrations.

About us

Aurora Live is the leading B2B partner for technology and management service providers — connecting them directly with top decision-makers from the largest and most influential companies.

Through our exclusive matchmaking platform, we help commercial teams shorten sales cycles, accelerate business conversations, and build lasting customer relationships.

Trusted by over 10,000 senior IT decision-makers and 900 solution providers across 11 countries, we create strategic meetings that deliver real business results.

We’re proud to be the trusted partner of some of the most innovative companies in the technology and management space.