Customer Success Lead, C-UAS Radar Deployments

Robin Radar Systems; Den Haag; On-site; EUR 70,000 - 90,000; Full time

Benefits offered by this job

Comprehensive pension plan

30 days of paid holiday leave

Opportunities for training and certification

Commuting allowance

Job summary

Robin Radar Systems in Den Haag is seeking a Manager of Customer Success to lead and develop teams ensuring operational excellence during the post-sales lifecycle. You will manage customer expectations and oversee service delivery while fostering partnerships for radar deployment.

The ideal candidate must have a strong technical background, excellent leadership skills, and experience in customer-facing roles. Join a fast-growing team dedicated to enhancing safety with innovative radar technology.

Qualifications

• 6+ years of experience in customer-facing roles within the industrial or technology sector.
• 3+ years leading and coaching customer services or support teams.
• Proficiency with service management software.

Responsibilities

• Lead and develop an inclusive crew through coaching and performance management.
• Guarantee service excellence by meeting SLA and warranty obligations.
• Establish processes to relay customer insights to internal teams.

Skills

Customer service leadership

Technical project management

Strong communication skills

Problem-solving

Education

BA or higher degree in Engineering, Business Administration, or relevant technical field

Tools

Jira

Modern CRM systems

Job description

Robin Radar Systems in Den Haag is seeking a Manager of Customer Success to lead and develop teams ensuring operational excellence during the post-sales lifecycle. You will manage customer expectations and oversee service delivery while fostering partnerships for radar deployment.

The ideal candidate must have a strong technical background, excellent leadership skills, and experience in customer-facing roles. Join a fast-growing team dedicated to enhancing safety with innovative radar technology.