Customer Success Leader - C-UAS & Partnerships

Qabird; Den Haag; On-site; EUR 60,000 - 80,000; Full time

Benefits offered by this job

Comprehensive pension plan

Commuting allowance

30 days of paid holiday leave

Opportunities for further training and certifications

High quality laptop/desktop and necessary equipment

Social events and team gatherings

Job summary

Qabird in Den Haag is looking for a Manager of Customer Success to lead their C-UAS team and build partnerships ensuring secure radar deployments. You will oversee onboarding, training, and system implementation, ensuring operational excellence.

The ideal candidate has extensive experience in customer-facing roles and a strong understanding of product lifecycle management. The position includes a comprehensive pension plan, 30 days paid holiday, and opportunities for skill development.

Qualifications

• 6+ years of experience in customer-facing roles within the industrial or technology sector.
• 3+ years of experience leading customer services or support teams.
• Strong understanding of contract management for complex technical products.

Responsibilities

• Lead and develop an inclusive crew through coaching and active performance management.
• Guarantee service excellence by meeting SLA and warranty obligations.
• Establish processes to relay customer insights to internal teams.

Skills

Customer-facing experience

Team leadership

Product lifecycle management

Service management software

Fluency in English

Dutch language skills

Education

BA or higher degree in Engineering, Business Administration, or a relevant technical field

Tools

Jira

CRM systems

Job description

Qabird in Den Haag is looking for a Manager of Customer Success to lead their C-UAS team and build partnerships ensuring secure radar deployments. You will oversee onboarding, training, and system implementation, ensuring operational excellence.

The ideal candidate has extensive experience in customer-facing roles and a strong understanding of product lifecycle management. The position includes a comprehensive pension plan, 30 days paid holiday, and opportunities for skill development.