Customer Success Lead

Built Different; Amsterdam; On-site; EUR 63,000 - 77,000; Full time

Benefits offered by this job

Benefits & equity

Job summary

Built Different is expanding across Europe and Amsterdam offers an unbeatable base for this early-stage role. You will own the commercial relationship end-to-end, drive upsell, and embed our SaaS platform into daily workflows.

Lead implementation from configuring the platform to training users and ensuring it sticks in customers' day-to-day. Fluency in Dutch and English is required, with equity and benefits accompanying a €70,000+ compensation.

Qualifications

• Fluency in Dutch and English required.
• Comfort selling and implementing a SaaS platform.
• Ability to own both commercial and technical aspects.

Responsibilities

• Own the commercial relationship - spot expansion, drive upsell, turn customers into advocates
• Lead implementation end to end - configure the platform, run training, embed it into daily workflows
• Be the trusted face customers rely on - the person who makes the product genuinely stick
• Thrive in early-stage momentum, where new work pops up like mushrooms and you love that it does

Skills

Dutch fluency

English fluency

Sales & account mgmt

Technical onboarding

Job description

You're the rare hybrid. You can close an expansion conversation in the morning and configure the platform for a customer in the afternoon and you'd be bored senseless in a role that only let you do one.

An AI platform is quietly rewriting how companies deal with compliance & regulation. Instead of good projects stalling under rules nobody has time to unpack, their clients can now check compliance from the very first day. Less waiting, fewer costly failures, better development. They are now looking to expand across Europe, and the ambition is genuinely big.

Up to €70,000 + benefits & equity

Unbelievable location in the centre of Amsterdam

Own the customer relationship end to end - commercial and technical, no handoffs

Turn early customers into growing accounts and referrals your wins compound

Get in early on a platform built to fundamentally change an industry

Real ownership, fast decisions, work that ships - not another tool nobody logs into

What you'll be doing

• Own the commercial relationship - spot expansion, drive upsell, turn customers into advocates
• Lead implementation end to end - configure the platform, run training, embed it into daily workflows
• Be the trusted face customers rely on - the person who makes the product genuinely stick
• Thrive in early-stage momentum, where new work pops up like mushrooms and you love that it does

You'll love this if…

• You genuinely enjoy both halves - the sales conversation and the technical build
• You build trust fast and stay sharp in commercial conversations
• You can embed a SaaS product into how a customer actually works, day to day
• You're fluent in Dutch and English
• Bonus points if you know compliance and/or Govtech/LegalTech

Because great teams are Built Different.