Customer Success Consultant

SmartRecruiters, Inc.; Amstelveen; Hybrid; EUR 49,000 - 51,000; Full time

Benefits offered by this job

Flexible working environment

Volunteer time off

Job summary

NIQ is seeking a Customer Success Consultant (Dutch speaker) to partner with leading Dutch retailers. You will help clients turn data into actionable insights, guide strategic decisions, and deliver value through analytics and industry expertise.

In this role, you will manage relationships, translate data into recommendations, and contribute to business reviews. A hybrid work setup in the Netherlands supports flexible collaboration with international teams and stakeholders.

Qualifications

• 2-5 years of experience in customer success, consulting, category management, insights, analytics or account management.
• Strong analytical and problem-solving skills.
• Excellent communication and presentation skills.
• Fluency in Dutch and English.
• Experience in FMCG, retail or market research is a pré.

Responsibilities

• Build trusted relationships with retail clients and become their strategic advisor.
• Analyze market, category and shopper data to identify opportunities and risks.
• Translate complex datasets into clear, actionable recommendations.
• Deliver presentations and business reviews to client stakeholders.
• Proactively identify opportunities to increase client value and satisfaction.
• Collaborate with analytics, commercial and operational teams.
• Support clients in using NIQ solutions to answer key business questions.

Skills

Analytical thinking

Communication skills

Presentation skills

Dutch language

English language

Job description

• Compensation: EUR 48,700 - EUR 50,520 - yearly

Job Description

Customer Success Consultant – Dutch speaker

Amstelveen, Netherlands / Customer Success Team – Retailer Service - Netherlands

Salary: 48,700 EUR to 50,520 EUR gross per year, including holiday allowance and the 13th monthly payment.

• Own relationships with some of the Netherlands' most recognized retailers
• Work with market-leading consumer intelligence and data
• Flexible hybrid working (home & office)
• Explore various career paths within the NielsenIQ structure, both in the Netherlands and internationally, as you grow and advance in your role
• Collaborate with experts across an international organization

About this job

As a Customer Success Consultant, you will partner with leading retailers in the Netherlands, helping them make better business decisions through data, analytics and industry expertise.

You will combine relationship management, consulting and analytical problem-solving to help clients uncover opportunities, understand market trends and maximize the value they get from NielsenIQ insights.

This role is ideal for someone who enjoys working with customers, translating data into actionable recommendations, and making a measurable impact on client success.

Responsibilities

• Build trusted relationships with retail clients and become their strategic advisor
• Analyze market, category and shopper data to identify opportunities and risks
• Translate complex datasets into clear, actionable recommendations
• Deliver presentations and business reviews to client stakeholders
• Proactively identify opportunities to increase client value and satisfaction
• Collaborate with analytics, commercial and operational teams
• Support clients in using NIQ solutions to answer key business questions

A little bit about you

Who will thrive here

• Naturally curious about consumer behavior and retail trends
• Comfortable turning data into stories and recommendations
• Enjoys building relationships and influencing stakeholders
• Balances analytical thinking with commercial awareness
• Likes working in a fast-paced, client-focused environment

Requirements

• 2-5 years of experience in customer success, consulting, category management, insights, analytics or account management
• Strong analytical and problem-solving skills
• Excellent communication and presentation skills
• Fluency in Dutch and English
• Experience in FMCG, retail or market research is a pré

#LI-Hybrid #LI-HL1

Additional Information

• Flexible working environment
• Volunteer time off

NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process, including résumé screening, candidate assessments, interview scheduling, job matching, communication support, and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQ's principles of fairness, transparency, human oversight, and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions, require accommodations, or wish to request human review were permitted by law, please contact your local HR representative. For more information, please visit NIQ's AI Safety Policies and Guiding Principles: https://nielseniq.com/global/en/info/niqs-ai-safety-policies/

About NIQ

NIQ is the world's leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights-delivered with advanced analytics through state-of-the-art platforms - NIQ delivers the Full View. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world's population.

For more information, visit NIQ.com

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Our commitment to Diversity, Equity, and Inclusion

At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence. All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the https://nielseniq.com/global/en/news-center/diversity-inclusion