Customer Service Team Lead

Chane; Rotterdam; Hybrid; EUR 45,000 - 78,000; Full time

Benefits offered by this job

Competitive salary package

Chane Academy training

Varied role at Botlek/Nieuwe Maas

Job summary

Chane is seeking two Customer Service Team Leads to guide teams at Botlek and Nieuwe Maas terminals. You will develop employees, improve processes and ensure high service levels. You will coordinate with Planning, Operations and Sales Support to deliver results and customer satisfaction.

A structured leadership role with a strong focus on coaching and performance management. You will work closely with operations, have extensive stakeholder contact and see the direct impact of improvements.

Qualifications

• Bachelor’s degree HBO level in logistics, supply chain management or related field.
• Strong coaching and communication skills required.
• Experience leading an operational team and driving performance improvements.

Responsibilities

• Lead a team of approximately six Customer Service employees at Botlek and Nieuwe Maas terminals.
• Provide structure, set priorities, and support team to perform successfully.
• Coach, develop and support employees and discuss performance and employability.
• Manage quality, service levels, lead times and customer satisfaction.
• Identify and initiate process improvements and translate performance into actions.
• Collaborate with Planning, Operations, Sales Support and other stakeholders.

Education

Bachelor’s degree HBO in Logistics/SCM/Business Administration

Job description

Are you a people-focused leader who gets energy from developing employees, improving processes and delivering results? Then this is your opportunity to help shape the further development of Customer Services at Chane.

We are looking for two Customer Service Team Leads: One for our team at the Botlek terminal and one for the team at the Nieuwe Maas terminal.

As Team Lead, you will lead a team of approximately six Customer Service employees. You ensure that your team performs at its best, continues to develop and provides customers with the level of service they can expect from Chane.

Key responsibilities

You are visibly present within the team, but you will not have an operational, hands-on role. Your focus is on providing structure, setting priorities and supporting the team so that it can perform successfully.

Among other tasks, you will:

• Coach, develop and support employees.
• Conduct conversations about performance, development and employability.
• Manage quality, service levels, lead times and customer satisfaction.
• Identify and initiate process improvements.
• Support and implement changes within the team.
• Collaborate with Planning, Operations, Sales Support and other stakeholders.
• Translate performance and KPIs into concrete improvement actions.

What you bring

• Bachelor’s degree (HBO) level of working and thinking. Preferably in Logistics, Supply Chain Management, Business Administration, Commercial Economics or a similar field.
• Experience in Customer Service, preferably within a logistics, industrial or supply chain environment.
• Experience managing an operational team.
• Strong coaching and communication skills.
• The ability to engage and support people through change.
• Strong analytical skills and an eye for process improvement.
• Organizational awareness and the ability to work effectively with different departments.
• Experience with continuous improvement and performance management is a plus.

What makes this role interesting

You will join Chane at a time when Customer Services is entering its next phase of professionalisation. This gives you the opportunity to make a real impact on:

• The development of employees.
• Team performance.
• Collaboration with Planning and Operations.
• The customer experience.

You will work closely with the operation, have extensive contact with different stakeholders and see the direct results of the improvements you and your team deliver.

What do we offer you?
At Chane, you have the opportunity to work in a modern and technically challenging environment where your work directly contributes to the quality of our services.

You can expect:

• A varied position at our Botlek Terminal.
• Plenty of opportunities to develop yourself through training and the Chane Academy.
• A competitive salary package