Customer Service Specialist

LIMAGRAIN; Made; Hybrid; EUR 38,000 - 54,000; Full time

Benefits offered by this job

Hybrid working policy

25 days paid holidays

13 days ATV

Lease-a-bike

Discount on health insurances

Job summary

Menaco B.V., part of the Limagrain Group, seeks a Customer Service Specialist in Made (M/F) to join our international seed business. You will be the main liaison between Sales, Planning, Processing, Marketing and Quality to ensure timely, compliant delivery of vegetable seeds.

You bring HBO/MBO level education and at least 3 years’ experience in an international commercial organization, with ERP/CRM and phytosanitary rules knowledge. Fluency in English is required; Dutch internally preferred.

Qualifications

• Minimum HBO level education or MBO level 4 (specialist).
• Minimum 3 years of experience in international commercial organization.
• Experience in working with ERP systems, CRM system, export and customs documents (phytosanitary rules), certificates of origin, incoterms

Responsibilities

• Coordinate delivery of vegetable seeds to customers on time and in the right quality.
• Work with Sales, Planning, Processing, Marketing and Quality Teams.
• Ensure compliance with regulations and cost efficiency.
• Utilize ERP, BI tool, MS Office, CRM and external software systems for transport and phytosanitary purposes.

Skills

Customer service

ERP systems

CRM systems

English proficiency

Education

HBO level education or MBO level 4 (specialist)

3 years experience in international commercial organization

Tools

ERP systems

CRM systems

Job description

Customer Service Specialist at Menaco B.V. in Made (M/F)

Menaco Seeds B.V. is a commercial vegetable seed company, part of the Limagrain Group. We offer products of three commercial brands: Nickerson-Zwaan, DP Elite Zaden and Huizer Zaden. We are committed to serving the Middle East and North African markets and our ambition is to become a leading company in those geographical areas.

If you enjoy working in an international environment on a commercial and sustainable mission and you also enjoy offering our customers optimal service, then you are the colleague we are looking for!

What your function would look like if you join us?

• Working location in Made **

The Customer Service department is a crucial point of our company. You are in the middle of the operations and you are daily in contact with Sales, Planning, Processing, Marketing and Quality Teams. We always want to provide the best service to our customers. To reach that, you together with your colleagues from your team and other teams, are responsible for delivery of the vegetable seeds to our customer on time, in the right quality, complying with regulations and in a cost efficient manner. Our aim is to have the highest satisfaction of our customers. To reach that you will work with different systems (ERP system, BI tool, MS Office, CRM and external software systems) for the transport and for the phytosanitary regulation purposes.

What We Expect Of You

What will you bring?

You are an independent and energetic person with an open attitude. With your high independence we expect you to be a real team player which will work well under pressure in often hectic environment. You are people-oriented with ability to take the lead and come with solutions while being able to take decisions when needed. You are flexible, customer-oriented, pro-active, you like challenges and you have a strong sense of responsibility. We are a Dutch company and our internal communication often is in Dutch but taking into account the international character of this role we require a good command of English language. If you are always looking for improvement of the processes and for optimizing the way of working, we can also offer a variety of projects where your input will be appreciated.

We have few important requirements which we ask from or candidates:

• Minimum HBO level education or MBO level 4 (specialist)
• Minimum 3 years of experience in international commercial organization
• Experience in working with ERP systems, CRM system, export and customs documents (phytosanitary rules), certificates of origin, incoterms

What can you expect form us?

You are a part of a small but dedicated Customer Service Team together with 3 direct colleagues. You will report to the Customer Service Manager.

Your Benefits And Working Environment

• 25 days paid holidays (by full time employment)
• 13 days paid ATV (by full time employment)
• Vitality leave to facilitate sustainable employability (number of days depending on age)
• Holiday allowance of 8,33%
• Hybrid working policy
• Flexible working hours (depending on the job)
• Lease-a-bike to promote sustainable employability
• Discount on collective health insurances with CZ and Nationale Nederlanden
• Commuting allowance according to the CLA for Horticultural Seed Companies
• Free fresh fruits
• Free fresh vegetables to take home in the growing season
• CLA for Horticultural Seed Companies Plantum – Branchevereniging voor bedrijven uit de sector plantaardig uitgangsmateriaal
• Career opportunities within Limagrain Group (access to all vacancies, locally & abroad)
• Leaning & Development opportunities (Limagrain Group)
• Working with passionate colleagues
• Active Employee Association (regular events, e BBQ & Padel)

Recruitment process