Customer Service Specialist

WW Talents; Hoorn; On-site; EUR 15,000 - 17,000; Full time

Benefits offered by this job

Relocation package

Training and onboarding

Professional development opportunities

International/multicultural env

Well-being support

Job summary

WW Talents is hiring Dutch-speaking Customer Service Specialists to join international teams in Athens or Thessaloniki, Greece. The role covers customer service, after-sales support, and technical assistance, with an on-site work model and relocation support.

Requirements include Dutch C1 and English B2–C1, strong communication, and CRM proficiency. The salary ranges from €1,300 to €1,500 gross monthly, with bonuses and a full relocation package.

Qualifications

• Dutch proficiency at C1 level, written and spoken.
• English proficiency at B2–C1 level, depending on project.
• Strong communication and active listening skills.
• Good problem-solving and multitasking abilities.
• Customer-focused and solution-oriented approach.
• Comfortable with computers, CRM systems, and multiple digital tools.

Responsibilities

• Handle customer inquiries via phone, email, and chat.
• Provide accurate and professional support.
• Resolve product, account, payment, and technical issues.
• Assist with deliveries, refunds, repairs, and claims.
• Manage customer cases and escalate complex issues when needed.
• Maintain accurate records and meet service quality standards.

Skills

Dutch proficiency

English proficiency

Communication

Active listening

Problem solving

Multitasking

Customer focus

Tools

CRM systems

Multiple digital tools

Job description

We are looking for Dutch-Speaking Customer Service Specialists to join international teams in Athens and Thessaloniki. Depending on the project, you may provide customer service, after-sales support, technical assistance, claims support, or support for business customers

Working Location: Athens or Thessaloniki, Greece
Work Model: On-site
Language: Dutch – C1/C2level
English: B2–C1, depending on the project
Salary: €1,300–€1,500 *14-months gross/month+bonus(depending on the project)+Full relocation package (4 weekshotel accommodation+airport pick up+flight ticket+real estate agency fee)
Working Schedule: Monday–Friday, with occasional weekend shifts. 5 days/week, 8 hours/day, 2 rotative days off.

Applicants must already have the legal right to work in Greece. Visa sponsorship is not available for this position

Your Responsibilities

• Handle customer inquiries via phone, email, and chat.
• Provide accurate and professional support.
• Resolve product, account, payment, and technical issues.
• Assist with deliveries, refunds, repairs, and claims.
• Manage customer cases and elevate complex issues when needed.
• Maintain accurate records and meet service quality standards.

Requirements

• Dutch proficiency at C1 level, both written and spoken.
• English proficiency at B2–C1 level, depending on the project.
• Strong communication and active listening skills.
• Good problem-solving and multitasking abilities.
• Customer-focused and solution-oriented approach.
• Comfortable working with computers, CRM systems, and multiple digital tools.

What We Offer

• €1,300–€1,500 gross monthly salary, depending on the project.
• Performance/productivity bonuses on the selected projects.
• Transportation support on eligible projects.
• Comprehensive training and onboarding.
• Professional development opportunities.
• International and multicultural working environment.
• Employee well-being support on selected projects.