Customer Service Representative | French

Undutchables; Rotterdam; Hybrid; EUR 33,000 - 39,000; Full time

Benefits offered by this job

4 Days WFO & Fridays WFH

Travel costs reimbursement up to €250/

Full-time 40 hours/week

Job summary

Undutchables is seeking a Customer Service Representative to serve as the main contact for B2B partners across Europe. You will handle inquiries by phone and email, process orders, resolve complaints, and drive projects to improve the customer experience.

You will collaborate with Sales, Accounts Receivable, and Marketing to ensure timely fulfillment and accurate information. Proficiency in English and French and SAP experience are required; 40-hour work week with a mix of on-site and remote

Qualifications

• Higher professional education or equivalent.
• Proficient in English and French.
• Experience in a similar B2B commercial position.
• Experience with SAP is required.

Responsibilities

• Serve as primary contact for B2B partners across Europe via phone and email.
• Manage enquiries, order processing, complaints and special projects.
• Build and maintain long-term relationships with internal and external stakeholders.
• Oversee end-to-end order process using SAP and Excel, monitor status and delivery timelines.
• Provide product information and identify solutions to customer needs.

Skills

B2B service

Communication

Customer focus

Education

Higher professional education or equivalent

Tools

SAP

Excel

Job description

As a Customer Service Representative, you will be reporting to the Manager Customer Operations. You will be responsible for:

• Serve as the primary point of contact for B2B partners across Europe, managing all enquiries via phone and email, including order processing, complaint resolution, and special projects.
• Build and maintain strong, long-term relationships with both internal and external stakeholders, working closely with sales teams and business partners to ensure a high level of service.
• Manage the end-to-end order process using SAP and Excel, monitoring order status, product availability, and delivery timelines to ensure accurate and timely fulfilment.
• Provide partners and B2B customers with detailed product information, proactively addressing enquiries and identifying appropriate solutions to meet their needs.
• Monitor existing processes, identify opportunities for improvement, and implement innovative solutions to increase efficiency and enhance the customer experience.
• Work effectively with vendor portals and internal systems to manage partner requirements and ensure accurate and timely processing of information.
• Collaborate with internal departments, including Accounts Receivable and Marketing, to resolve issues, support business needs, and ensure smooth cross-functional communication.
• Handle customer complaints and complex enquiries professionally, taking ownership of issues through to resolution while maintaining strong commercial relationships.
• Provide day-to-day support to B2B clients and partners across Europe, ensuring a consistently high level of service for both internal and external customers.
• Apply strong commercial and customer-focused skills within a B2B environment, contributing to partner satisfaction, business retention, and overall commercial objectives.

Requirements

• Higher professional education or equivalent experience
• Good command of English and French
• Experience within a similar B2B Commercial position
• Experience working with SAP system is required

Benefits

• Market relevant compensation package
• Full time – 40 hours / week (preferable)
• 4 Days WFO & Fridays WFH
• Travel costs reimbursement up to 250 Euros / month
• A salary between €3.000 - €3.600 (Depending on experience)

Salarisomschrijving

€3000 - €3500 monthly

Dienstverband:

Vaardigheden

• Er is geen minimale opleiding vereist
• Je beheerst Engels

Wat wij bieden

Salaris:

€3.000,- tot €3.500,-