Customer Service Representative BeNeLux

Avery Dennison; Oegstgeest; Hybrid; EUR 42,000 - 52,000; Full time

Benefits offered by this job

Health & financial benefits

Pension fund

Hybrid work options

Annual leave 24–26 days

Job summary

Avery Dennison in the Netherlands is seeking a customer service professional to manage and optimize relationships and order fulfillment across the Benelux region within a European team. The role emphasizes cross-functional coordination and driving customer satisfaction in a hybrid work setup.

You will be the main contact for business customers on label solutions, oversee end-to-end orders, pricing alignment, and delivery scheduling while collaborating with sales, logistics, and production to

Qualifications

• Commercial or technical training, a corresponding university degree, or an equivalent qualification.
• Professional experience in B2B sales or corporate customer service, preferably within an international environment.
• Mandatory fluency in both Dutch and English.

Responsibilities

• Act as the primary point of contact for all business customer inquiries regarding label solutions.
• Manage end-to-end order processing, pricing alignment, and delivery schedule coordination.
• Collaborate with field sales, logistics, and production teams to ensure smooth customer service.
• Take independent responsibility for managing and developing your assigned customer base with growth focus.
• Work cross-border with international teams to build strong relationships with customers in the Benelux region.

Skills

Creative mindset

Entrepreneurial mindset

Interpersonal skills

Education

Commercial or technical training, a corresponding university degree

Job description

The purpose of this role is to manage and optimize customer relationships and order fulfillment within the European Customer Service team. Operating in a professional capacity, the successful candidate will drive customer satisfaction, coordinate cross-functional processes, and independently develop an assigned customer base to support overall business success.

Key Responsibilities

This position operates under a hybrid work arrangement.

• Act as the primary point of contact for all business customer inquiries regarding label solutions.
• Manage end-to-end order processing, pricing alignment, and delivery schedule coordination.
• Collaborate actively with field sales, logistics, and production teams to ensure smooth and seamless customer service.
• Take independent responsibility for managing and developing your assigned customer base with a focus on success and goal-oriented growth.
• Work cross-border with international teams to build strong, lasting relationships with customers in the Benelux region.

Qualifications

Required:

• Commercial or technical training, a corresponding university degree, or an equivalent qualification.
• Professional experience in B2B sales or corporate customer service, preferably within an international environment.
• Mandatory fluency in both Dutch and English.

Skills you need to succeed

• A creative and entrepreneurial mindset with a passion for driving innovative projects forward.
• Strong interpersonal skills to foster cross-border relationships and collaborate effectively within diverse teams.

Additional Information

What We Offer

• Health & Financial Benefits: *We offer a gross benefit for the supplemental package of mandatory health insurance. *Access to Lyra, our confidential Employee Assistance Program, for personal and professional support. *We provide a free health check every 4 years, and free fruit on-site. *Mandatory participation to the Avery Dennison Pension Fund, employer pays ⅔ of the premium. *Holiday allowance and a year-end allowance.
• Time Off & Flexibility: *Annual Leave: Starting at 24 days, increasing to 26 days after 4 years (pro-rated). *Extra Days: 13 additional days per year (+4% ATV allowance, pro-rated) and a bridge day off. Benefit from birth/parental leave in accordance with Dutch labor law, with fully paid partner leave. We also offer flexible working hours and hybrid work options for most positions.
• Commuting & On-site Perks: Take advantage of free and enclosed parking in a well-located building, or opt for a commuting allowance/100% reimbursement for public transport.
• Professional Development: Invest in your growth with a €500 annual individual training budget, access to lots of internal training/mentoring programs and a budget for hardware when working from home.

Why join Avery Dennison

We are a global materials science and digital identification solutions company with locations in over 50 countries, and approximately 35,000 employees worldwide. As a science and innovation company, we believe that diverse teams are stronger teams. We are committed to fostering a culture of curiosity and courage, where you can grow your career with a company that has innovation in its DNA. Founded on creating real-world impact to enable a better future, we strive to provide an open, collaborative culture where diversity of thought is encouraged and respected. Hear from our employees about what it's like working at Avery Dennison. Learn more at www.averydennison.com. At Avery Dennison, we work with the biggest brands in the FMCG, apparel, automotive, and pharma industries. Our European Headquarters in the Netherlands, founded in 1955 and since 2014 located in the Leiden Bioscience Park, is a collaborative and dynamic environment that supports all Avery Dennison businesses and employs approximately 500 talented individuals. The location serves as the central hub for European Leadership and other functions that support the wider European manufacturing and distribution network. The location features a state-of-the art Research and Development Center.

Equal Opportunity Employer

Avery Dennison is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status, or any other protected status. If you are unable to use our online application process due to a disability, please contact us to request an accommodation at [e-mail]. In the EMEA region, we foster an inclusive culture through active Employee Resource Groups (ERGs) like Elevate, Unite, and our Mental Health group. Please visit our DE&I page to learn more about our Diversity, Equity & Inclusion approach.

Pay Transparency Statement

The hiring base salary range above represents what Avery Dennison reasonably expects to pay for this position as of the date of this posting. Actual salaries will vary within the range, and in some circumstances may be above or below the range, based on various factors including but not limited to a candidate’s relevant skills, experience, education and training, and location, as well as the job scope and complexity, responsibilities, and regular and/or necessary travel required for the position, which may change depending on the candidate pool. Avery Dennison reserves the right to modify this information at any time, subject to applicable law.