Customer Service Representative

Nordson Corporation; Valkenswaard; On-site; EUR 32,000 - 42,000; Full time

Benefits offered by this job

13th month salary

Holiday allowance (25 days)

Pension scheme

Travel allowance

Job summary

Nordson Electronics Processing Systems in Valkenswaard, the Netherlands, seeks a Customer Service Representative to manage end-to-end order processing for spare parts and equipment. You will coordinate between customers, sales, factory, tech support and logistics to ensure timely Delivery and invoicing.

The role emphasizes accurate data entry, proactive communication, and efficient problem resolution. The ideal candidate has 2+ years in order processing or a similar role, strong English

Qualifications

• 2+ years order processing or equivalent experience
• Bachelor’s degree preferred; in lieu of degree, 3–5 years in sales/service
• Proven skills in customer interactions with urgency and dedication to commitments
• High level of problem solving and ability to resolve transactional issues
• Strong communication skills and relationship management with stakeholders
• Experience with C4C/SAP interaction
• Detail oriented with ability to manage multiple tasks

Responsibilities

• Facilitate communication from customer to sales, factory, tech support and logistics teams
• Interface with stakeholders to handle pre-sales or post-sales service functions
• Process orders from receipt to delivery and invoicing for spare parts and equipment
• Generate quotes, check pricing and availability, and enter orders
• Maintain order status and planning activities; keep systems updated
• Ensure process integration with other functions and document interactions in C4C/SAP

Skills

Order processing

Customer interaction

Communication skills

English proficiency

Problem solving

SAP/C4C experience

Microsoft Office

Multi-tasking

Education

Bachelor's degree preferred

Tools

SAP/C4C

Microsoft Office

Job description

Nordson Electronics Processing Systems ,atrusted surface treatment and precision fluid dispensing equipment supplier within the global electronics manufacturing industry, isseekinga highly motivated and talented Customer Service Representative to join our team in Valkenswaard , the Netherlands.We are committed to creating a diverse and inclusive workplace, and we are looking for candidates who share that same commitment.

Summary of the role

The Customer Service Representative is part of a customer orientated team performing diversified duties. The Customer Service Representative is responsible for distinguished order processing functions from receipt of Purchase Orders through delivery and invoicing of both spare and equipment.

Assignments are moderately complex in nature where judgment is required in resolving problems and making routine recommendations. Normally receives no instruction on routine work, general instructions on new assignments.

Role and Responsibilities

• Facilitate communication from the customer, to sales, factory, tech support and logistics teams;

• responsible for interfacing with stakeholders to handle a variety of pre-sales or post-sales service functions

• Facilitate expedite requests with planning/shipping;

• Generate spare part quotes, check pricing, availability and perform order entry;

• Perform administrative activities to keep order status and planning activities current;

• Ensure process integration with other functional area;

• C4C/SAP interaction and support;

• Exercise judgment within generally defined practices and policies in selecting methods and techniques for obtaining solutions and ensuring customer commitments are met;

• C4C case management technology to communicate and document interactions with customers;

Skills and Qualifications

• Requires 2+ years order processing or equivalent experience;

• Bachelor’s degree preferred;

• In lieu of degree, 3-5 years of experience in sales/service industry required

• Proven skills in customer interactions with profound sense of urgency based on dedication and drive to deliver on commitments;

• High level of problem solving skills;

• Shows specific history and experience in complicated transactional process problems;

• Proven skill and many working examples of commitment to process improvement;

• Consistently viewed as an “owner” of process and transactional challenges that arise;

• High level of proven and effective relationship skills;

• Requires good communication and customer service skills

• SAP/C4C experience;

• Intermediate to advanced skills in Microsoft Office;

• Ability to multi-task and effectively manage daily tasks;

• Excellent oral and written communication in English; Dutch/French/German is a plus

• Detail oriented.

Benefits

We offer a flexible work schedule, a comprehensive benefits package, and opportunities for growth and development.

Our benefits do further include:

• 13th month, 25 regular holiday, 6 ADV, pension scheme, travel allowance

AboutNordson Electronics Processing Systems

Nordson ElectronicsProcessing Systemsis a trusted surface treatment and precision fluid dispensing equipment supplier within the global electronics manufacturing industry, working closely with semiconductor, printed circuit board, and precision assembly manufacturers.By joining our team today, you will help us bring innovative ideas to life. Nordson ElectronicsProcessing Systemsis a global team that works to create machines and systems that improve the electronics and semiconductor manufacturing process. We offer a supportive culture in a growing and dynamic work environment. Whetheryou’rejust beginning your career oryou’rea seasoned professional,there’sa place for you to belongatNordson ElectronicsProcessing Systems. We offer hourly and salary positions in production, maintenance, customer service, quality, engineering, and more. We actively invest in our teams to help you build your skillsets and advance your career.

Our recruitment process is designed toidentifythebest qualified candidates for the role,and we are committed to ensuringafair andequitableinterview process. We are looking for candidates who have a passion for inclusion, diversity and equity, and the ability to contribute to a culture where all employees feel valued, respected, and included.