Customer Service Representative

Syngenta Group; Enkhuizen; On-site; EUR 40,000 - 52,000; Full time

Benefits offered by this job

Annual bonus

Profit-sharing

Flexible working options

Learning Edge access

Employee Assistance Program

25 vacation days

Pension plan

Travel allowance

Job summary

Syngenta Group in Enkhuizen is recruiting a Customer Service Representative to join the Flowers Seeds Operations team. You will be the key link between customers, Sales, Supply Planning and operations, managing orders end-to-end and helping deliver an excellent customer experience.

The role requires at least one year in customer service, strong English, proficiency with ERP systems like PAT/ABS and Excel, and a structured, calm, collaborative work style.

Qualifications

• At least one year of experience in customer service, order fulfilment, sales support or office administration.
• Excellent English communication skills, both spoken and written.
• Experience with PAT / ABS or comparable ERP systems is preferred.
• Strong Microsoft Office skills, particularly Excel.
• A structured, analytical and process-oriented way of working, with the ability to manage multiple priorities.
• A calm, solutions-focused approach when working under pressure or with demanding customer situations.
• A collaborative mindset and confidence in working across different teams and cultures.

Responsibilities

• Manage customer orders accurately and on time, from entry and confirmation through to delivery, billing and follow-up.
• Be the first point of contact for customers and Sales colleagues, responding promptly to questions, order changes and special requests.
• Monitor order availability, shortages and unconfirmed order lines, working closely with Supply Planning and Sales to find the best solutions.
• Proactively communicate order status, delivery changes and potential sales opportunities to customers and internal stakeholders.
• Process administrative activities in PAT / ABS, including order entry, credit notes, pre-payments and customer master data.
• Prepare logistics, delivery, invoice and sales reports, including KPI analyses and ad-hoc queries.
• Handle sample requests, customer claims and non-conformities in line with agreed processes.
• Support continuous improvement initiatives and contribute to strong customer-service standards across the team.

Skills

Customer service

Order fulfilment

Sales support

Office administration

English communication

Structured thinking

Collaboration

Calm under pressure

Tools

PAT/ABS ERP

Excel

Job description

Syngenta is a leading developer and producer of seeds. We bring farmers stronger, more vigorous, resistant plants, including innovative hybrid varieties and biotech crops that can thrive even in challenging growing conditions. Each of our 28,000 employees in more than 90 countries work together to solve one of humanity’s most pressing challenges: growing more food with fewer resources. A diverse workforce and an inclusive workplace environment are enablers of our ambition to be the most collaborative and trusted team in agriculture.

Job Description

Customer Service Representative

• Business Unit: Flowers Seeds Operations

At Syngenta Flowers, we bring colour and innovation to growers and markets around the world. Our Flower Seeds Operations team plays a vital role in ensuring customers receive the right products, information and support-on time and with care. We are looking for a proactive, customer-focused Customer Service Representative to join our team in Enkhuizen. In this role, you will be the key link between our customers, Sales, Supply Planning and operational teams, managing orders end-to-end and helping deliver an excellent customer experience.

The challenge

• Manage customer orders accurately and on time, from entry and confirmation through to delivery, billing and follow-up.
• Be the first point of contact for customers and Sales colleagues, responding promptly to questions, order changes and special requests.
• Monitor order availability, shortages and unconfirmed order lines, working closely with Supply Planning and Sales to find the best solutions.
• Proactively communicate order status, delivery changes and potential sales opportunities to customers and internal stakeholders.
• Process administrative activities in PAT / ABS, including order entry, credit notes, pre-payments and customer master data.
• Prepare logistics, delivery, invoice and sales reports, including KPI analyses and ad-hoc queries.
• Handle sample requests, customer claims and non-conformities in line with agreed processes.
• Support continuous improvement initiatives and contribute to strong customer-service standards across the team.

Qualifications

Your profile

• At least one year of experience in customer service, order fulfilment, sales support or office administration.
• Excellent English communication skills, both spoken and written.
• Experience with PAT / ABS or comparable ERP systems is preferred.
• Strong Microsoft Office skills, particularly Excel.
• A structured, analytical and process-oriented way of working, with the ability to manage multiple priorities.
• A calm, solutions-focused approach when working under pressure or with demanding customer situations.
• A collaborative mindset and confidence in working across different teams and cultures.

Additional Information

What We Offer

• A gross monthly salary between €3.540,- and €4.630,- based on a 38-hour working week (ORBA G salary scale, conform CLA
• The opportunity to receive an annual bonus and profit-sharing – we celebrate success together!
• Flexible working options where possible to support a healthy work-life balance
• Grow and thrive – unlimited access to Learning Edge, our online learning platform, where you can continuously develop yourself through various training programs and courses.
• Access to our Employee Assistance Program (EAP), offering free advice, coaching, and support in areas such as career development, emotional support, and legal or financial advice.
• 25 vacation days + 1 vitality day to recharge. From the age of 35, you will receive an extra vacation day every 5 years.
• An attractive pension plan – because your future matters to us.
• If you live more than 5 km away, you will receive a travel allowance of €0.25 per km, up to a maximum of 50 km one way.

Take your chance!

This is a unique opportunity in an international, fast-paced Flower Seeds environment. You will work directly with customers and colleagues across the business, gain exposure to global operations-including the APAC region–and receive training in our systems, products and processes. You will join a close-knit team where flexibility, ownership and supporting one another are central to how we work.

At Syngenta, we believe in creating an inclusive and diverse work environment where all employees are valued and given the opportunity to grow. For questions, you can contact our recruiter Nienke Terluin at [e-mail] .