Customer Service Representative UK/I

Bayer; Hoofddorp; On-site; EUR 40,000 - 50,000; Full time

Benefits offered by this job

Holiday allowance

Bonus potential

25 days leave

Remote work option

Internet allowance

Pension plan

Bike lease

In-house gym

Job summary

Bayer in the Netherlands (Hoofddorp) is seeking a Customer Service Representative for the UK and Ireland. This two-year opportunity places you as the go-to contact for customers, delivering exceptional service and ensuring business needs are met.

You will collaborate with Commercial and Supply Chain teams, manage orders and deliveries, and contribute to customer satisfaction and process improvements. English fluency and 1–3 years of relevant experience are preferred.

Qualifications

• 1-3 years of operational experience in Customer Service, Commercial, Logistics, or Administration.
• Bachelor's degree (BS/BA) in Business, Supply Chain Management, or related fields is preferred.
• Customer focus, results orientation, communication, collaboration, agility, relationship and conflict management, and decision-making are key competencies.
• Familiarity with IT systems and tools, such as SAP, Salesforce is preferred.
• Native or fluent English speaker.

Responsibilities

• Engage and Interact: be the orchestrator of the service relationship for assigned customer accounts.
• Customer Satisfaction: address requests promptly and seek feedback to maintain high satisfaction.
• Collaboration and Influence: work with Commercial and Supply Chain to influence product take and delivery timing.
• Continuous Improvement: identify areas for improvement and drive process enhancements.

Skills

Customer focus

Results orientation

Communication

Collaboration

Agility

Relationship management

Decision-making

Education

Bachelor's degree

Tools

SAP

Salesforce

Job description

At Bayer we’re visionaries, driven to solve the world’s toughest challenges and striving for a world where ,Health for all, Hunger for none’ is no longer a dream, but a real possibility. We’re doing it with energy, curiosity and sheer dedication, always learning from unique perspectives of those around us, expanding our thinking, growing our capabilities and redefining ‘impossible’. There are so many reasons to join us. If you’re hungry to build a varied and meaningful career in a community of brilliant and diverse minds to make a real difference, there’s only one choice.

Within Bayer, we're changing the way we work— for higher productivity, faster innovation, and better results. We call it Dynamic Shared Ownership (DSO). Learn more about what DSO will mean for you in your new role here https://www.bayer.com/en/strategy/strategy

Customer Service Representative UK/I

Are you ready to take your customer service skills to the next level? We have an exciting opportunity for a talented and dynamic individual to join our Customer Service team as a Customer Service Representative based at our office in Hoofddorp (NL). In this role, you will be the go-to person for our valued customers in the UK and Ireland, providing exceptional service and ensuring their business needs are met. This is a unique two-year opportunity to gain valuable experience within the Customer Service team, while covering the role of a colleague who will be supporting a strategic project within the organization. If you have a passion for agriculture, strong communication skills, and a drive to exceed customer expectations, this could be the perfect role for you!

Why join our team?

• lmpactful role: As a Customer Interaction Representative, you will be the primary contact for our customers, playing a crucial role in building and maintaining strong relationships. You will have the opportunity to make a real difference and contribute to our customer's success.
• Diverse industry: Our customers operate in the plant protection, seed breeding, and non-agricultural pest control sectors. This means you'll be exposed to a wide range of interesting and challenging projects, keeping you engaged and continuously learning.
• Collaborative environment: You will work closely with our internal teams, including commercial, logistics, and other supporting functions. This collaborative approach fosters a supportive and dynamic work environment where your ideas and contributions are valued.

YOUR TASKS AND RESPONSIBILITIES

• Engage and Interact: You will be the orchestrator of the service relationship, serving as the primary contact for assigned customer accounts. Through effective communication, you will analyse account history, understand supply needs, and optimize orders and product deliveries.
• Customer Satisfaction: Your focus will be on providing outstanding customer service. By promptly addressing customer requests and seeking feedback, you will ensure their satisfaction levels remain high. Your keen attention to detail and problem-solving skills will enable you to resolve issues efficiently and effectively.
• Collaboration and Influence: Working closely with our Commercial and Supply Chain teams, you will play a vital role in influencing product take and delivery timing to achieve financial targets. Your insights and updates on customer accounts will contribute to informed decision-making and improved customer prioritization.
• Continuous Improvement: We value your ideas for enhancing operational efficiency and the overall customer experience. You will have the opportunity to identify areas for improvement, implement process enhancements, and drive positive change.

WHO YOU ARE

• 1-3 years of operational experience in Customer Service, Commercial, Logistics, or Administration
• Bachelor's degree (BS/BA) in Business, Supply Chain Management, or related fields is preferred
• Customer focus, results orientation, communication, collaboration, agility, relationship and conflict management, and decision-making are key competencies we value in our team members
• Familiarity with IT systems and tools, such a SAP, SalesForce is preferred. Your ability to adapt and leverage technology will contribute to your success in this role
• Native or fluent English speaker.

WHAT BAYER OFFERS YOU

• A gross monthly salary between € 3.600 and € 4.500 based on a 38-hour workweek, depending on your education and work experience
• An additional 8,33% holiday allowance and a bonus (based on company results)
• 25 days of leave, with the option of buying a maximum of 10 additional days
• You have the option to work from home, but we expect you at least 2 days per week at the office.
• If you work from home, Bayer provides the required tools and a monthly internet allowance
• A solid retirement plan and bicycle lease plan
• An inspiring working environment with professional and committed colleagues
• A successful innovative organization with international career possibilities
• Challenges and possibilities to learn and to develop
• At Bayer, we value your well-being. We offer support via our employee assistance program and provide various tools and initiatives to enhance your well-being (including free access to our in-house gym and participation in weekly group workouts).

The employment period will be for two years.

We do not accept any unsolicited applications via agencies.

Please note that relocation costs are not covered for this role. Candidates applying from outside the Netherlands are welcome to apply but are expected to independently arrange and finance their relocation to the Netherlands. Bayer can provide immigration support where required for legal compliance.

Would you like to know more about what our people do and how they feel at Bayer? https://www.bayer.com/en/nl/career/our-people#489796 and follow us via #TeamBayer!

You can always contact Heidi Kroon, Sr. Talent Advisor, via [e-mail]

Location: Netherlands : Netherlands : Hoofddorp

Division: Crop Science

Reference Code: 892777

Do you want to work in a place where you can be just YOU?

Your unique personality, background and talents help build a strong, diverse and inclusive Bayer.

So join us! Be You, Be Bayer.