Customer Service Representative

NL10 Troy Chemical Company BV; Delft; On-site; EUR 30,000 - 45,000; Full time

Job summary

NL10 Troy Chemical Company BV is seeking a Customer Service Representative based in Delft, Netherlands. In this role, you will manage the complete order-to-cash process, ensuring optimal customer service and collaboration across various departments.

Your responsibilities will include accurate order processing, logistics coordination, and performance monitoring to enhance service levels. The ideal candidate should have strong communication skills and proficiency in SAP SD and Microsoft Office.

Qualifications

• Proficient in SAP SD, Microsoft Office, and Dynamics 365.
• Fluent in French and English; another language is a plus.
• Strong interpersonal and organizational skills.

Responsibilities

• Accurately process customer orders received through various sales channels.
• Manage the full order fulfillment cycle from sales order entry to final delivery.
• Coordinate shipment planning, dispatch, and delivery activities.

Skills

Interpersonal skills

Organizational skills

Problem-solving

Communication skills

Tools

SAP SD

Microsoft Office

Dynamics 365

Job description

About Arxada

Arxada is a pioneering leader with a legacy over 120 years of creating specialty chemicals and solutions that power the performance of our customers. Our solutions help them perform better, more efficient, effective, and sustainable. We are passionate about empowering high performance and enabling employees, partners, and customers to realize their full potential. We make daily life safer, cleaner, healthier, and greener.

Customer Service Representative

As a Customer Service Representative at Arxada, you will manage the complete order‑to‑cash process, including key activities such as order entry, delivery coordination, and invoicing. You will build and maintain strong customer relationships and collaborate across departments to ensure an exceptional customer experience.

Key Responsibilities

• Order Processing: Accurately and efficiently process customer orders received through various sales channels.
• Order‑to‑Cash Management: Oversee the full order fulfillment cycle from sales order entry to final delivery and customer satisfaction.
• Invoicing: Ensure all customer orders are invoiced correctly and on time in accordance with internal standards.
• Logistics Coordination: Coordinate shipment planning, dispatch and delivery activities with freight forwarders and logistics partners.
• Customer & Sales Liaison: Act as the primary communication link between customers and internal sales teams, ensuring timely updates and issue resolution.
• Cross‑Functional Collaboration: Work closely with departments such as logistics, finance, sales and planning to resolve order‑related issues and prevent disruptions.
• Performance Optimization: Monitor delivery performance, proactively manage backorders and support continuous process improvements to enhance service levels.
• Compliance: Ensure adherence to financial controls, company policies, and relevant operational procedures.

Qualifications & Experience

• Strong interpersonal and organizational skills
• Sound judgement through effective information analysis
• Proactive, adaptable and capable of managing complex situations
• Multi-tasking and problem solving
• Excellent written and verbal communication skills
• Proficient in SAP SD, Microsoft Office and Dynamics 365
• Fluent in French and English; another language is a plus

Equal Opportunity

Arxada is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a qualified individual with disability, protected veteran status, or any other characteristic protected by law.