Customer Service Process Owner & System Liaison

Rotork; Rotterdam; On-site; EUR 45,000 - 60,000; Full time

Job summary

Rotork, a leader in flow control solutions, is seeking a Customer Service Superuser in Rotterdam. This role involves acting as a key point between Customer Service and system teams, ensuring processes are effectively translated into system solutions.

The ideal candidate will have a strong understanding of customer service processes, fluency in English, and effective communication skills. Knowledge of D365 or AX systems is advantageous. Join Rotork to help enhance customer service delivery.

Qualifications

• Experience in Customer Service with strong process understanding.
• Fluency in English; knowledge of Dutch or German is a plus.
• Structured, detail-oriented, and proactive mindset.

Responsibilities

• Act as process owner for Customer Service, ensuring processes are clear.
• Translate business needs of the Customer Service Team into system implementation.
• Provide support for system-related queries and improve processes.

Skills

Customer Service processes

Fluency in English

Good communication skills

Familiarity with D365 or AX

Job description

Rotork, a leader in flow control solutions, is seeking a Customer Service Superuser in Rotterdam. This role involves acting as a key point between Customer Service and system teams, ensuring processes are effectively translated into system solutions.

The ideal candidate will have a strong understanding of customer service processes, fluency in English, and effective communication skills. Knowledge of D365 or AX systems is advantageous. Join Rotork to help enhance customer service delivery.