Customer Service Officer

1100 Mylan Pharmaceuticals Inc.; Netherlands; Hybrid; EUR 42,000 - 62,000; Full time

Benefits offered by this job

Great Place to Work certification

Hybrid work model

Job summary

Viatris is seeking a proactive Customer Service Officer in the Netherlands to ensure high-quality service, efficient order management, and seamless coordination with internal and external stakeholders. The role focuses on accurate order processing, demand planning support, and SAP system expertise.

The ideal candidate has an HBO degree in business, 3+ years in pharma, and fluency in Dutch and English. Hybrid work model and comprehensive benefits are offered.

Qualifications

• HBO degree in commercial or business field.
• 3+ years in pharma, with 2+ years in CS/SC/operations.
• Fluent in Dutch and English with strong communication.
• Experience in international cross-functional settings is an advantage.
• Advanced SAP, Excel, and data handling with BI tools.

Responsibilities

• Process and manage incoming customer orders accurately.
• Review order patterns and flag unusual volumes.
• Handle complex orders and advise colleagues on issues.
• Monitor demand fluctuations and support planning activities.
• Coordinate with Supply Chain and Quality teams on availability.
• Prepare reports for health insurers on product availability and tenders.
• Troubleshoot EDI order flow issues and resolve problems.
• Provide SAP superuser support for the Dutch organization.

Skills

Dutch & English

SAP expertise

Excel proficiency

Power BI

Cross-functional teamwork

Analytical skills

Stakeholder management

Education

HBO degree in Business

Tools

SAP

Microsoft Excel

Power BI

Job description

Mylan B.V. Viatris to globalna firma medyczna, która jest wyjątkowo pozycjonowana, by zniwelować tradycyjne podziały między lekami generycznymi a markami, łącząc najlepsze z obu, aby bardziej kompleksowo odpowiadać na potrzeby zdrowotne na całym świecie. Z misją umożliwienia ludziom na całym świecie zdrowszego życia na każdym etapie życia, zapewniamy dostęp na dużą skalę, obecnie dostarczając wysokiej jakości leki około miliardowi pacjentów rocznie i dotykając wszystkich momentów życia – od narodzin po koniec życia, od ostrych schorzeń po choroby przewlekłe. Zostaliśmy uwzględnieni na wielu listachnagród, które pokazują wpływ, jaki wywieramy. Ten ogłoszenie wspiera bieżące potrzeby rekrutacyjne i może być wykorzystane do rozważenia kandydatów na nadchodzące oferty. Our global portfolio includes best-in-class, iconic brand-name products as well as global key brands; generics, including branded and complex generics; and other offerings across a wide range of therapeutic areas. We are committed to helping create healthier communities worldwide through education, outreach and better access to treatment. For those driven to live their lives with purpose, Viatris helps employees realise their full potential by creating a collaborative culture that fosters courage and resilience. Viatris is more than just a place to work. This is a place to make a difference in the world.

We are looking for a proactive and customer-focused Customer Service Officer to join our team. In this role, you will play a key part in ensuring excellent customer service, efficient order management, and smooth coordination across internal and external stakeholders. Every day, we rise to the challenge to make a difference and here’s how the Customer Service Officer role will make an impact:

• Process and manage incoming customer orders accurately and efficiently to maintain high service levels.
• Review order patterns and identify unusual order volumes or frequencies, escalating concerns when necessary.
• Handle complex orders and provide support and guidance to colleagues on order-related issues.
• Monitor demand fluctuations and collaborate with Sales, Supply Chain, and management to support demand planning activities.
• Manage and track back orders, ensuring timely updates and proactive communication regarding product availability.
• Coordinate with Supply Chain and Quality teams to support the release and availability of incoming goods.
• Prepare and maintain regular reports for health insurers regarding product availability and tender performance.
• Support shortage management activities by identifying alternative solutions and coordinating with internal and external stakeholders.
• Monitor and troubleshoot EDI order flow issues, working with customers and internal teams to resolve problems quickly.
• Process customer orders manually when required and ensure business continuity during system disruptions.
• Act as the SAP superuser for the Dutch organization, supporting system maintenance, troubleshooting, and issue escalation.
• Deliver SAP training, maintain user access, and support colleagues to ensure efficient and compliant use of the system.

About Your Skills & Experience

For this role, we’re looking for a candidate who has an effective combination of the following qualifications, skills and experiences:

• Higher Vocational Education (HBO) degree, preferably in a Commercial, Business, or related field.
• Minimum of 3 years' experience within the pharmaceutical industry, including at least 2 years in a similar customer service, supply chain, or operational role.
• Strong project management and business analysis skills.
• Experience working in an international and cross-functional environment is an advantage.
• Fluent in Dutch and English, with excellent verbal and written communication skills.
• Strong analytical skills with the ability to translate business needs into practical recommendations and solutions.
• Proven ability to collaborate effectively across cross-functional teams and stakeholders.
• Strong coordination and organizational skills, with the ability to drive activities toward common business objectives.
• Comfortable interacting with stakeholders at all levels, including senior leadership and executive management.
• Advanced proficiency in SAP, Microsoft Excel, and data management/reporting tools such as Power BI.
• Proactive problem-solver with a strong customer-focused mindset and attention to detail.

Benefits

• Great Place to Work certification, demonstrating that we offer a great employee experience and being an employer of choice
• Competitive compensation package inclusive of annual discretionary bonus
• Focus on career progression with growth and development opportunities
• Hybrid work model and home working budget
• Emphasis on Health and Wellness programs
• 35 vacation days
• Contribution free pension plan
• Contribution free disability insurance and contribution free accident insurance
• Contribution free life insurance
• Healthcare insurance allowance
• Internet allowance
• Paid additional birth leave for partner
• Leisure discount program
• Fun social events, great barista coffee and a friendly and supportive environment

At Viatris, we offer competitive salaries, benefits and an inclusive environment where you can use your experiences, perspectives and skills to help make an impact on the lives of others.

Diversity & Inclusion at Viatris

At Viatris, diversity and inclusion are essential to our mission. The diversity we foster in all aspects of our business can be one of our greatest strengths in redefining healthcare not as it is, but as it should be. If you would like to know more about what diversity, equity and inclusion means to us, please visit https://www.viatris.com/en/Careers/Diversity-and-Inclusion

Sustainability at Viatris

Corporate social responsibility is fundamental to the Viatris mission. We work to advance responsible and sustainable operations and leverage our collective expertise to empower people to live healthier at every stage of life, recognizing that our actions affect the stakeholders and communities we serve. To learn more about our efforts, please visit https://www.viatris.com/en/about-us/corporate-responsibility

W Viatris stawiamy sobie za cel by zaoferować Ci konkurencyjne wynagrodzenie, świetne benefity i wspierające środowisko pracy, gdzie będziesz mógł rozwijać swoje doświadczenie, umiejętności i osiągać nowe cele, mając wpływ na zdrowie innych. Viatris to globalna spółka z branży opieki zdrowotnej, założona w 2020 r. poprzez połączenie Mylan i Upjohn, dawnego oddziału Pfizer. Poprzez połączenie mocnych stron tych dwóch spółek, w tym naszego globalnego zespołu, liczącego około 45 000 osób, dążymy do zapewniania pacjentom na całym świecie zwiększonego dostępu do leków wysokiej jakości za przystępną cenę, niezależnie od położeniageograficznego albo okoliczności. Wierzymy, że opieka zdrowotna powinna wzmacniać ludzina całym świecie, aby żyli zdrowiejna każdymetapie życia. W związku z naszym niezachwianym przekonaniem, że lepszy dostępdoopiek…