Customer Service & Logistics Coordinator

pladis Foods Limited; Zaandam; On-site; EUR 32,000 - 42,000; Full time

Benefits offered by this job

Fixed-term 6 months

Pladis Academy

Competitive salary

Full-time

34 holidays

Pension fund

Health discounts

Snacks store

Informal environment

Job summary

pladis Foods Limited in Zaandam, Netherlands, seeks a Customer Service & Logistics Coordinator to ensure seamless end-to-end order fulfilment from intake to invoicing. You will link customers, 3PL warehouses, transport partners, and internal teams to optimise the logistics network and drive improvements.

Reporting to the Customer Service & Logistics Manager for the region, you will collaborate with Commercial, Finance, Demand Planning and Procurement.

Qualifications

• A university degree in Supply Chain, Logistics, Business Administration, or similar.
• Basic knowledge of ERP systems (JDE, SAP, or similar).
• Strong Excel skills (VLOOKUP, Pivot Tables) and MS Office.
• Accurate, well-organized, able to manage multiple tasks.
• Excellent communication in Dutch and English.
• Proactive, problem-solving mindset and ownership.

Responsibilities

• Handle accurate order entry, on-time deliveries, and invoicing.
• Coordinate inbound/outbound flows, 3PL and carrier liaison.
• Monitor inventory accuracy and 3PL cost performance.
• Support co-packing planning and execution with forecasts.

Skills

Strong team player

Excellent communication skills

Dutch & English

Attention to detail

Problem solving

Education

University degree in Supply Chain / Logistics / Business Admin

Tools

ERP systems (JDE / SAP)

Excel

Job description

Want to help us bring happiness to the world? Want to join an ambitious and fast growing global biscuits and confectionery business investing heavily in iconic global brands, infrastructure and people? Then this is the place for you. As proud bakers and chocolatiers and custodians of iconic global brands, we don’t compromise on the quality of ingredients in our products or on the people we hire. We are looking for entrepreneurial spirits who share our passion for bringing happiness to our consumers and who embody our Winning Traits. To succeed at pladis you need to be purpose‑led, resilient and positive to succeed here because we expect pace and agility, we insist on collaboration and demand accountability. If that is your thing, then pladis offers global ambition, a clear Vision and roadmap for success, challenge, and unrivalled opportunities to learn and make an impact.

The Challenge

We are looking for a Customer Service & Logistics Coordinator with a strong drive for service excellence, operational accuracy, and supply chain efficiency. This is your opportunity to join pladis / Verkade and contribute to our mission to bring Happiness with every bite.

The position entails As Customer Service & Logistics Coordinator, you will ensure seamless end‑to‑end order fulfilment — from order intake through delivery and invoicing. You act as the central link between our customers, 3PL warehouse, transport partners, and internal teams such as MKT, Sales, Finance, and Planning. You play a key role in optimizing the logistics network, driving continuous improvement, and ensuring best‑in‑class customer satisfaction. This position uniquely combines operational logistics with customer service, offering strong development opportunities across the supply chain function.

You will report to the Customer Service & Logistics Manager for the region and collaborate cross‑functionally with Commercial, Finance, Demand Planning, Procurement, our factories, and broader European logistics teams.

Your main responsibilities

1. Order & Customer Management
   • Handle accurate order entry, on‑time deliveries, and correct invoicing
   • Contribute to the order optimization to reduce picking and increase drop size
   • Communicate proactively with customers and internal stakeholders
   • Act as a trusted partner for customers by providing value‑added support and solutions
   • Manage complaints, claims, export files, and documentation
   • Support customer meetings with operational insights
   • Support CS&L manager to close the month
2. Logistics Operations Management
   • Act as daily contact for 3PL and carriers and ensure service level performance
   • Coordinate inbound and outbound flows, slot bookings, and transport exceptions
   • Support operational meetings and international transport flows
   • Support the business to launch NPDs
   • Validate logistics invoices
   • Help standardize processes and improve data/reporting flows
3. Inventory & Cost Control
   • Manage inventory processes and support stock accuracy
   • Monitor 3PL cost performance, KPIs, and distribution profiles
   • Co‑packing
     • prepare co‑packing planning taking into account the forecasts monitor execution from co‑packer

What do you bring?

• A university degree, preferably in Supply Chain, Logistics, Business Administration, or similar 0–2 years of experience in Customer Service or Logistics (or strong internship experience)
• Basic knowledge of ERP systems (JDE, SAP, or similar)
• Good working knowledge of Microsoft Office, particularly Excel (e.g. VLOOKUP/XLOOKUP, Pivot Tables, and data analysis)
• Understanding of transport or export documentation is a plus
• Accuracy, well‑organized, and able to manage multiple tasks and priorities simultaneously
• Detail‑oriented with a problem‑solving mindset and positive attitude
• Takes ownership and is comfortable troubleshooting issues and finding practical solutions.
• Strong team player with excellent communication skills (Dutch & English)
• A proactive, pragmatic, detail and service oriented and customer focused

What we offer

• Fixed term employment (6 months) with possibility of an extension
• Development opportunities through our pladis Academy & other training programs
• A competitive salary
• Fulltime employment (37,5 hours per week)
• 34 holidays (based on fulltime)
• Pension via ‘Zoetwaren’ pension fund
• Discounts on health insurance, gym memberships, bikes etc
• Biscuits, chocolate and other snacks from our personnel store
• The best colleagues in an informal working environment

Who are we?

Koninklijke Verkade, founded in 1886, with amazing brands like Verkade en Sultana, is part of pladis since 2016. pladis is one of the world's leading snacking companies. We are the proud steward of over 300 years of family baking and confectionery experience. A worldwide community with 16.000 colleagues around the world. Each of us bring our experience in happiness. Each of us is unique, but we find each other as a family of bakers and chocolatiers, hardworking, with pride and purpose. After all these years we believe that biscuits and chocolate bring people together. We are pladis. We bake Happiness. Happiness with every bite.

Diversity and inclusion is central to everything we do and is reflected across our business. pladis brings together brands and people from around the globe – and this diversity is our great strength. We’re an equal opportunities employer and believe in encouraging an inclusive environment where we celebrate diversity of thinking and respect everyone’s distinctive qualities and perspectives. All applications will be treated with confidentiality. Third Party or Recruitment Agencies are not welcomed. We aim for an inclusive work environment and invite everyone to apply, regardless of background, age, gender, or preference. Our selection is based on competencies and potential. pladis is an Equal Opportunity Employer, committed to hiring a diverse workforce. All openings will be filled based on qualifications without regard to race, color, sex, sexual orientation, gender identity, national origin, marital status, veteran status, disability, age, religion or any other classification protected by law. We operate a strict Preferred Supplier List. If you are a recruitment agency and wish to submit candidate to be considered for this vacancy, you must have agreed to, and signed, our terms of business. We will not accept CVs from any other sources other than those currently on our PSL. We will not pay a fee for any candidate that has not been represented by a provider on our PSL.

pladis also owns regional brands Jacob’s, Go Ahead, Flipz, Turtles, BN, Verkade and many more products across sweet and savoury biscuits, wafer, cake and chocolate. Formed in 2016, pladis is the proud steward of over 300 years of family baking and confectionery experience. The expertise of our 15,000+ global workforce spans 26 bakeries and factories and is united by our purpose: to ‘bring happiness with every bite’. As a responsible business delivering the highest quality products and exceptional service, pladis’ products have the potential to reach more than four billion people across the world. For more information, please visit : www.pladisglobal.com For our Privacy policy please click here.