Application Services Coordinator

pladis Foods Limited; Zaandam; On-site; EUR 52,000 - 76,000; Full time

Benefits offered by this job

Development via pladis Academy

Competitive salary

Fulltime 37.5h/week

34 holidays/year

Pension plan

Job summary

pladis is hiring an Application Services Coordinator to bridge business users, application vendors, and IT teams across Europe. You will manage a portfolio of critical applications, lead third‑line coordination via external partners, and drive continuous improvement while ensuring service quality and governance adherence.

The role emphasizes incident management, lifecycle activities, and close collaboration with regional colleagues and stakeholders to deliver reliable, well-documented

Qualifications

• 3–10 years of experience in Application Management or Business Applications Support.
• Experience supporting enterprise applications and working with third-party vendors.
• Experience coordinating system enhancements, releases, or application-related projects.
• Strong understanding of application support, lifecycle management, and ITIL processes.
• Experience troubleshooting applications, integrations, and data-related issues.
• Working knowledge of SQL, data analysis, interfaces, integrations, and enterprise business applications.
• Familiarity with ERP environments and application service management practices.
• Analytical, problem-solving, and organisational skills.
• Excellent communication and stakeholder management capabilities.
• Ability to manage multiple priorities in a fast-paced environment.
• Proactive, customer-focused, collaborative, and committed to continuous improvement.

Responsibilities

• Own the day-to-day operation, availability, and performance of assigned business applications.
• Manage incidents, service requests, problem resolution, and root cause analysis.
• Monitor application health, interfaces, integrations, and operational KPIs.
• Maintain support procedures, operational documentation, and knowledge articles.
• Act as the primary liaison between business users, vendors, and IT teams.
• Coordinate upgrades, releases, patches, enhancements, and change requests.
• Support user adoption, training, and communication of system changes.
• Ensure solutions are delivered with minimal business disruption and aligned to governance standards.

Job description

Want to help us bring happiness to the world? Want to join an ambitious and fast growing global biscuits and confectionery business investing heavily in iconic global brands, infrastructure and people? Then this is the place for you. As proud bakers and chocolatiers and custodians of iconic global brands, we don’t compromise on the quality of ingredients in our products or on the people we hire. We are looking for entrepreneurial spirits who share our passion for bringing happiness to our consumers and who embody our Winning Traits. To succeed at pladis you need to be purpose‑led, resilient and positive to succeed here because we expect pace and agility, we insist on collaboration and demand accountability. If that is your thing, then pladis offers global ambition, a clear Vision and roadmap for success, challenge, and unrivalled opportunities to learn and make an impact

The Challenge

At pladis, we bring Happiness with Every Bite. To support our business operations across Europe, we rely on a portfolio of business‑critical applications that enable our manufacturing, supply chain, commercial, finance, and support functions.

The role

We are looking for an Application Services Coordinator (ASC) who is passionate about business applications, service excellence, continuous improvement, and delivering value to end users. This role offers the opportunity to become a key member of the IT/IS team, acting as the bridge between our business users, application vendors, and technology teams.

Responsibilities

• You are part of a regional as well as global IT/IS organisation and are responsible for the operational management, support, maintenance, enhancement, and continuous improvement of a portfolio of business applications and services within the pladis Europe application landscape.
• As an ASC, you are acting as the subject matter expert for a defined set of key applications and their associated interfaces, integrations, and business processes.
• The role combines application support, vendor management, business relationship management, project coordination, and change delivery responsibilities.
• Working closely with your regional colleagues, business stakeholders, key users, external service providers, and internal IT teams, you ensure that applications are available, fit for purpose, well documented, and continuously improved.
• You are responsible for second‑line support activities and coordination of third‑line support through external vendors when available / required.
• The role also owns application lifecycle activities including upgrades, enhancements, release management, documentation, and service improvements.
• The successful candidate will develop a deep understanding of the business processes supported by the applications and become a trusted advisor to end users and business stakeholders.

Application Ownership & Service Management

• Own the day‑to‑day operation, availability, and performance of assigned business applications.
• Manage incidents, service requests, problem resolution, and root cause analysis.
• Monitor application health, interfaces, integrations, and operational KPIs.
• Maintain support procedures, operational documentation, and knowledge articles.

Business Partnership & Vendor Management

• Act as the primary liaison between business users, vendors, and IT teams.
• Build strong stakeholder relationships and translate business needs into application improvements.
• Coordinate external service providers, monitor service levels, and drive vendor performance.
• Support user adoption, training, and communication of system changes.

Application Lifecycle & Change Management

• Maintain application roadmaps, documentation, configurations, and support models.
• Coordinate upgrades, releases, patches, enhancements, and change requests.
• Support application‑related projects, testing, deployments, and business readiness activities.
• Ensure solutions are delivered with minimal business disruption and aligned to governance standards.

Security, Compliance & Continuous Improvement

• Support compliance with security, audit, risk, data protection, continuity, and recovery requirements.
• Identify opportunities to improve application performance, user experience, and business processes.
• Promote knowledge sharing, best practices, and the maturity of application support services.

What You Bring

• Experience 3-10 years of experience in Application Management or Business Applications Support.
• Experience supporting enterprise applications and working with third‑party vendors.
• Experience coordinating system enhancements, releases, or application‑related projects.
• Technical Knowledge Strong understanding of application support, lifecycle management, and ITIL processes.
• Experience troubleshooting applications, integrations, and data‑related issues.
• Working knowledge of SQL, data analysis, interfaces, integrations, and enterprise business applications.
• Familiarity with ERP environments and application service management practices.
• Personal Attributes Strong analytical, problem‑solving, and organisational skills.
• Excellent communication and stakeholder management capabilities.
• Ability to manage multiple priorities in a fast‑paced environment.
• Proactive, customer‑focused, collaborative, and committed to continuous improvement.

What Success Looks Like

• Availability and stability of assigned applications.
• Quality and timeliness of incident resolution.
• Successful delivery of application enhancements and projects.
• User and stakeholder satisfaction.
• Quality and completeness of application documentation.
• Effective management of vendors and support partners.
• Continuous improvement of application services and business processes.

Location

This role is based on‑site in Zaandam, The Netherlands, and requires regular interaction with local business teams, key users, and IT stakeholders.

What we offer

• Fixed term employment (12 months) with possibility of a permanent contract
• Development opportunities through our pladis Academy & other training programs
• A competitive salary
• Fulltime employment (37,5 hours per week)
• 34 holidays (based on fulltime)
• Pension in pension fund ‘Zoetwaren’
• Discounts on health insurance, gym memberships, bikes etc
• Biscuits, chocolate and other snacks from our personnel store
• The best colleagues in an informal working environment.

Who are we?

Koninklijke Verkade, founded in 1886, with amazing brands like Verkade en Sultana, is part of pladis since 2016. pladis is one of the world's leading snacking companies. We are the proud steward of over 300 years of family baking and confectionery experience. A worldwide community with 16.000 colleagues around the world. Each of us bring our experience in happiness. Each of us is unique, but we find each other as a family of bakers and chocolatiers, hardworking, with pride and purpose. After all these years we believe that biscuits and chocolate bring people together. We are pladis. We bake Happiness. Happiness with every bite. pladis succeeds because of people like you. People who wake up in the morning excited to get to work. Who believe in themselves and their potential. Who want to grow as part of a global community of like‑minded colleagues. pladis colleagues care deeply about being the best. About winning, staying the course and never giving up. Whichever part of the world we’re in, whatever our role. Whether we’re baking, working in HR, finance, marketing or many other areas – we win as one pladis team. And while we’re all unique, we share something in common. It’s the code by which we live and work. We call it our ‘Winning Traits & Behaviours’: Purpose Led, Agile, Collaborative, Positive and Resilient. Five aspects of pladis life that define who we are, how we interact and get things done.

Diversity and inclusion

Diversity and inclusion is central to everything we do and is reflected across our business. pladis brings together brands and people from around the globe – and this diversity is our great strength. We’re an equal opportunities employer and believe in encouraging an inclusive environment where we celebrate diversity of thinking and respect everyone’s distinctive qualities and perspectives. All applications will be treated with confidentiality. Third Party or Recruitment Agencies are not welcomed. We aim for an inclusive work environment and invite everyone to apply, regardless of background, age, gender, or preference. Our selection is based on competencies and potential. pladis is an Equal Opportunity Employer, committed to hiring a diverse workforce. All openings will be filled based on qualifications without regard to race, color, sex, sexual orientation, gender identity, national origin, marital status, veteran status, disability, age, religion or any other classification protected by law. We operate a strict Preferred Supplier List. If you are a recruitment agency and wish to submit candidate to be considered for this vacancy, you must have agreed to, and signed, our terms of business. We will not accept CVs from any other sources other than those currently on our PSL. We will not pay a fee for any candidate that has not been represented by a provider on our PSL. pladis is an ambitious global snacking company and home to much loved brands including McVitie’s, GODIVA and Ülker. pladis also owns regional brands Jacob’s, Go Ahead, Flipz, Turtles, BN, Verkade and many more products across sweet and savoury biscuits, wafer, cake and chocolate.

Contact

Questions? Please reach out to Willem Brandsma, Manager IT‑IS, via [e-mail].

Other information

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