Customer Service & Logistics Coordinator – pladis Global – Zaandam

pladis Global; Zaandam; On-site; EUR 34,000 - 52,000; Full time

Benefits offered by this job

Fixed term contract

pladis Academy

Competitive salary

Fulltime employment

Holidays

Pension fund

Discounts on health insurance

Staff snacks

Job summary

pladis seeks a Customer Service & Logistics Coordinator in the Netherlands (Zaandam area) to manage end‑to‑end order fulfilment, liaise with warehouses and transport partners, and drive service excellence. The role blends operational logistics and customer service with growth opportunities across the supply chain.

You will report to the CS&L Manager, collaborate with Commercial, Finance, Demand Planning and International teams, and contribute to continuous improvement and data reporting.

Qualifications

• University degree in Supply Chain, Logistics, Business Administration, or similar
• Experience in Customer Service or Logistics (or internships) is a plus
• Proficient MS Excel skills including VLOOKUP, XLOOKUP, Pivot Tables, data analysis

Responsibilities

• Handle order entry, on-time deliveries, and invoicing
• Coordinate inbound/outbound flows, slot bookings, and transport exceptions
• Support inventory controls, cost tracking and KPI reporting
• Assist co-packing planning and execution with suppliers
• Collaborate with cross-functional teams in a regional European logistics context

Skills

ERP systems knowledge

Excel proficiency

Dutch & English

Logistics/CS experience

Education

University degree in Supply Chain or related

Tools

JDE

SAP

Job description

Want to help us bring happiness to the world? Want to join an ambitious and fast growing global biscuits and confectionery business investing heavily in iconic global brands, infrastructure and people? Then this is the place for you.

As proud bakers and chocolatiers and custodians of iconic global brands, we don’t compromise on the quality of ingredients in our products or on the people we hire. We are looking for entrepreneurial spirits who share our passion for bringing happiness to our consumers and who embody our Winning Traits.

To succeed at pladis you need to bepurpose-led,resilientandpositiveto succeed here because we expect pace andagility, we insist oncollaborationand demand accountability. If that is your thing, then pladis offers global ambition, a clear Vision and roadmap for success, challenge, and unrivalled opportunities to learn and make an impact

The Challenge

We are looking for a Customer Service & Logistics Coordinator with a strong drive for service excellence, operational accuracy, and supply chain efficiency. This is your opportunity to join pladis / Verkade and contribute to our mission to bring .

The position entails

As Customer Service & Logistics Coordinator, you will ensure seamless end‑to‑end order fulfilment — from order intake through delivery and invoicing. You act as the central link between our customers, PL warehouse, transport partners, and internal teams such as MKT, Sales, Finance, and Planning.

You play a key role in optimizing the logistics network, driving continuous improvement, and ensuring best‑in‑class customer satisfaction. This position uniquely combines operational logistics with customer service, offering strong development opportunities across the supply chain function.

You will report to the Customer Service & Logistics Manager for the region and collaborate cross‑functionally with Commercial, Finance, Demand Planning, Procurement, our factories, and broader European logistics teams.

Your main responsibilities

Order & Customer Management

• Handle accurate order entry, on‑time deliveries, and correct invoicing
• Contribute to the order optimization to reduce picking and increase drop size
• Communicate proactively with customers and internal stakeholders
• Act as a trusted partner for customers by providing value‑added support and solutions
• Manage complaints, claims, export files, and documentation
• Support customer meetings with operational insights
• Support CS&L manager to close the month

Logistics Operations Management

• Act as daily contact for PL and carriers and ensure service level performance
• Coordinate inbound and outbound flows, slot bookings, and transport exceptions
• Support operational meetings and international transport flows
• Support the business to launch NPDs
• Validate logistics invoices
• Help standardize processes and improve data/reporting flows

Inventory & Cost Control

• Manage inventory processes and support stock accuracy
• Monitor PL cost performance, KPIs, and distribution profiles
• Identify process and cost improvements

Co-packing

• prepare co-packing planning taking into account the forecasts
• monitor execution from co-packer

What do you bring?

• A university degree, preferably in Supply Chain, Logistics, Business Administration, or similar
• – years of experience in Customer Service or Logistics (or strong internship experience)
• Basic knowledge of ERP systems (JDE, SAP, or similar)
• Good working knowledge of Microsoft Office, particularly Excel ( VLOOKUP/XLOOKUP, Pivot Tables, and data analysis)
• Understanding of transport or export documentation is a plus
• Accuracy, well-organized, and able to manage multiple tasks and priorities simultaneously
• Detail‑oriented with a problem‑solving mindset and positive attitude
• Takes ownership and is comfortable troubleshooting issues and finding practical solutions.
• Strong team player with excellent communication skills (Dutch & English)
• A proactive, pragmatic, detail and service oriented and customer focused

What we offer

Working for pladis means challenging jobs, career opportunities and an inspiring environment that allow you to enhance your personal development. pladis recognizes that the on-going success of the company depends on the continued development and engagement of our employees and pursues a fair and competitive remuneration policy, recognizing individual and team competencies and performance.

A few of our benefits:

• Fixed term employment ( months) with possibility of an extension
• Development opportunities through our pladis Academy & other training programs
• A competitive salary
• Fulltime employment (, hours per week)
• holidays (based on fulltime)
• Pension via ‘Zoetwaren’ pension fund
• Discounts on health insurance, gym memberships, bikes etc
• Biscuits, chocolate and other snacks from our personnel store
• The best colleagues in an informal working environment

Who are we?

Koninklijke Verkade, founded in , with amazing brands like Verkade en Sultana, is part of pladis since . pladis is one of the world's leading snacking companies. We are the proud steward of over years of family baking and confectionery experience. A worldwide community with colleagues around the world. Each of us bring our experience in happiness. Each of us is unique, but we find each other as a family of bakers and chocolatiers, hardworking, with pride and purpose. After all these years we believe that biscuits and chocolate bring people together. We are pladis. We bake Happiness. Happiness with every bite.

pladis succeeds because of people like you. People who wake up in the morning excited to get to work. Who believe in themselves and their potential. Who want to grow as part of a global community of like-minded colleagues.

pladis colleagues care deeply about being the best. About winning, staying the course and never giving up. Whichever part of the world we’re in, whatever our role. Whether we’re baking, working in HR, finance, marketing or many other areas – we win as one pladis team.

And while we’re all unique, we share something in common. It’s the code by which we live and work. We call it our ‘Winning Traits & Behaviours’: Purpose Led, Agile, Collaborative, Positive and Resilient. Five aspects of pladis life that define who we are, how we interact and get things done.

If pladis sounds like the place where you can thrive and help write the next chapter in our growth story, then check out opportunities around the world and follow us for the latest information from our teams.

More information can be found at