Customer Service & Logistics Coordinator

Koninklijke Verkade nv; Zaandam; On-site; EUR 32,000 - 46,000; Full time

Benefits offered by this job

Fixed term 6 months with extension

Training through pladis Academy

Fulltime 37.5 hours per week

34 holidays per year

Health insurance discounts

Job summary

Koninklijke Verkade nv is seeking a Customer Service & Logistics Coordinator in the Netherlands. You will ensure end-to-end order fulfilment, coordinate with 3PL, carriers and internal teams, and drive logistics efficiency to support a best-in-class customer experience.

The role combines operational logistics with customer service, offering growth opportunities across the supply chain. 0–2 years experience and a degree in a related field are preferred; Dutch and English proficiency is required.

Qualifications

• A university degree in a relevant field (Supply Chain, Logistics, Business Administration)
• 0–2 years of experience in Customer Service or Logistics (internships OK)
• Basic knowledge of ERP systems (JDE, SAP or similar)
• Strong Excel skills (VLOOKUP, XLOOKUP, Pivot Tables) and data analysis
• Understanding of transport/export documentation is a plus
• Accurate, well-organized, able to manage multiple tasks and priorities
• Strong communication in Dutch and English, team player

Responsibilities

• Handle accurate order entry, on‑time deliveries and invoicing
• Coordinate inbound/outbound flows with 3PL and carriers; manage slot bookings
• Monitor cost/performance KPIs and drive process improvements
• Provide operational insights for customer meetings and new product launches

Skills

Customer service

Logistics coordination

ERP knowledge

Excel & data analysis

Dutch & English

Education

Bachelor's degree in Supply Chain / Logistics / Business Administration

Tools

JDE ERP

SAP ERP

MS Office

Job description

We are looking for a Customer Service & Logistics Coordinator with a strong drive for service excellence, operational accuracy, and supply chain efficiency. This is your opportunity to join pladis / Verkade and contribute to our mission to bring Happiness with every bite.

The position entails

As Customer Service & Logistics Coordinator, you will ensure seamless end‑to‑end order fulfilment — from order intake through delivery and invoicing. You act as the central link between our customers, 3PL warehouse, transport partners, and internal teams such as MKT, Sales, Finance, and Planning.

You play a key role in optimizing the logistics network, driving continuous improvement, and ensuring best‑in‑class customer satisfaction. This position uniquely combines operational logistics with customer service, offering strong development opportunities across the supply chain function.

You will report to the Customer Service & Logistics Manager for the region and collaborate cross‑functionally with Commercial, Finance, Demand Planning, Procurement, our factories, and broader European logistics teams.

Your main responsibilities

1. Order & Customer Management

• Handle accurate order entry, on‑time deliveries, and correct invoicing
• Contribute to the order optimization to reduce picking and increase drop size
• Communicate proactively with customers and internal stakeholders
• Act as a trusted partner for customers by providing value-added support and solutions
• Manage complaints, claims, export files, and documentation
• Support customer meetings with operational insights
• Support CS&L manager to close the month

2. Logistics Operations Management

• Act as daily contact for 3PL and carriers and ensure service level performance
• Coordinate inbound and outbound flows, slot bookings, and transport exceptions
• Support operational meetings and international transport flows
• Support the business to launch NPDs
• Validate logistics invoices
• Help standardize processes and improve data/reporting flows

3. Inventory & Cost Control

• Manage inventory processes and support stock accuracy
• Monitor 3PL cost performance, KPIs, and distribution profiles
• Identify process and cost improvements

4. Co-packing

• prepare co-packing planning taking into account the forecasts
• monitor execution from co-packer

What do you bring?

• A university degree, preferably in Supply Chain, Logistics, Business Administration, or similar
• 0–2 years of experience in Customer Service or Logistics (or strong internship experience)
• Basic knowledge of ERP systems (JDE, SAP, or similar)
• Good working knowledge of Microsoft Office, particularly Excel (e.g. VLOOKUP/XLOOKUP, Pivot Tables, and data analysis)
• Understanding of transport or export documentation is a plus
• Accuracy, well‑organized, and able to manage multiple tasks and priorities simultaneously
• Detail‑oriented with a problem‑solving mindset and positive attitude
• Takes ownership and is comfortable troubleshooting issues and finding practical solutions.
• Strong team player with excellent communication skills (Dutch & English)
• A proactive, pragmatic, detail and service oriented and customer focused

What we offer

Working for pladis means challenging jobs, career opportunities and an inspiring environment that allow you to enhance your personal development. pladis recognizes that the on-going success of the company depends on the continued development and engagement of our employees and pursues a fair and competitive remuneration policy, recognizing individual and team competencies and performance.

A few of our benefits:

• Fixed term employment (6 months) with possibility of an extension
• Development opportunities through our pladis Academy & other training programs
• Fulltime employment (37,5 hours per week)
• 34 holidays (based on fulltime)
• Discounts on health insurance, gym memberships, bikes etc
• Biscuits, chocolate and other snacks from our personnel store
• The best colleagues in an informal working environment

Who are we?

Koninklijke Verkade, founded in 1886, with amazing brands like Verkade en Sultana, is part of pladis since 2016. pladis is one of the world's leading snacking companies. We are the proud steward of over 300 years of family baking and confectionery experience. A worldwide community with 16.000 colleagues around the world. Each of us bring our experience in happiness. Each of us is unique, but we find each other as a family of bakers and chocolatiers, hardworking, with pride and purpose. After all these years we believe that biscuits and chocolate bring people together. We are pladis. We bake Happiness. Happiness with every bite.

pladis succeeds because of people like you. People who wake up in the morning excited to get to work. Who believe in themselves and their potential. Who want to grow as part of a global community of like-minded colleagues.

pladis colleagues care deeply about being the best. About winning, staying the course and never giving up. Whichever part of the world we’re in, whatever our role. Whether we’re baking, working in HR, finance, marketing or many other areas – we win as one pladis team.

And while we’re all unique, we share something in common. It’s the code by which we live and work. We call it our ‘Winning Traits & Behaviours’: Purpose Led, Agile, Collaborative, Positive and Resilient. Five aspects of pladis life that define who we are, how we interact and get things done.

If pladis sounds like the place where you can thrive and help write the next chapter in our growth story, then check out opportunities around the world and follow us for the latest information from our teams.

More information can be found at www.pladisglobal.com

Diversity and inclusion is central to everything we do and is reflected across our business. pladis brings together brands and people from around the globe – and this diversity is our great strength. We’re an equal opportunities employer and believe in encouraging an inclusive environment where we celebrate diversity of thinking and respect everyone’s distinctive qualities and perspectives.

• All applications will be treated with confidentiality. Third Party or Recruitment Agencies are not welcomed.
• We aim for an inclusive work environment and invite everyone to apply, regardless of background, age, gender, or preference. Our selection is based on competencies and potential.