Customer Service Employee Warehousing

Olympia; Venlo; On-site; EUR 32,000 - 39,000; Full time

Benefits offered by this job

Salary up to €3,200 gross/month

Travel allowance for commuting

Temporary contract with potential for

22 days annual leave

2 extra days off if not sick

32 hours time off in lieu

StiPP pension scheme

Growing logistics provider with values

Job summary

Olympia in Venlo, NL, is hiring a Customer Service Assistant in Warehousing to connect customers, drivers and warehouse teams, and to handle data entry in the warehouse systems.

You will welcome drivers, check freight documents, answer queries, and monitor goods flows. The role is Monday to Friday, 08:30–17:00, with a temporary contract leading to permanent employment.

Fluent Dutch and/or English, strong communication, and ability to stay organized in a busy environment are essential.

Qualifications

• Demonstrable experience in a similar role within logistics.
• Strong communication skills and enjoyment in helping customers.
• Fluent in Dutch and/or English, both spoken and written.
• Flexible, able to cope with a hectic workload and keen to develop your career.
• Structured and meticulous with clear overview when busy.

Responsibilities

• Processing and recording incoming goods in the warehouse system.
• Checking and processing freight documents and other logistics administration.
• Welcoming and assisting drivers at the drivers’ desk and providing them with the correct information.
• Supporting warehouse staff with enquiries regarding goods, orders and records.
• Answering queries from customers and colleagues and resolving issues in the logistics process.
• Monitoring the progress of goods flows and ensuring data is processed correctly.

Skills

Logistics experience

Customer service

Communication

Dutch/English

Job description

You’ll ensure that goods are processed correctly, that drivers can continue their journeys quickly, and that customers know exactly where they stand.

In this role, you’ll combine customer contact with logistics administration and hands-on work on the shop floor.

You’ll be working for an international logistics service provider where goods arrive and are dispatched on a daily basis. As a Customer Service Assistant in Warehousing, you’ll act as the link between customers, drivers, warehouse staff and other departments. You’ll enter data into the warehouse systems, keep the records in order and ensure that the correct information is available to everyone involved in the logistics process.

In addition, you’ll support colleagues on the shop floor with queries about goods and orders. You’ll welcome drivers at the drivers’ desk, check freight documents and ensure that the necessary paperwork and data are in order. If something doesn’t go to plan, you’ll investigate what’s going on and liaise with the relevant colleagues to resolve the issue.

Your duties will include:

• Processing and recording incoming goods in the warehouse system;
• Checking and processing freight documents and other logistics administration;
• Welcoming and assisting drivers at the drivers’ desk and providing them with the correct information;
• Supporting warehouse staff with enquiries regarding goods, orders and records;
• Answering queries from customers and colleagues and resolving issues in the logistics process;
• Monitoring the progress of goods flows and ensuring data is processed correctly.

You will work Monday to Friday on day shifts from 08:30 to 17:00.

• You already have some demonstrable experience in a similar role within the logistics sector;
• You have strong communication skills and enjoy talking to customers and helping them;
• You are fluent in Dutch and/or English, both spoken and written;
• You are flexible, can cope with a hectic workload and are keen to develop your career;
• You work in a structured and meticulous manner an can keep a clear overview even when things get busy.

• A starting salary of up to around €3,200 gross per month based on a 40-hour working week;
• A travel allowance for commuting from 5 km one way;
• You will start on a temporary basis through Olympia, with the opportunity to be taken on permanently after a short period;
• 22 days’ annual leave per year for a full-time position of 40 hours per week;
• 2 extra days’ annual leave if you have not been off sick during the previous year;
• 32 hours of time off in lieu, which is calculated as an additional 1.54 % of your salary within your IKB;
• Participation in the collective pension scheme via StiPP;
• Working for a growing, financially sound logistics service provider with a strong focus on standards and values and short lines of communication;
• Opportunities for personal input and creativity within an accessible organisation.;