Customer Service Employee German (24-28 hours)

ROCKWOOL International A/S; Roermond; On-site; EUR 27,000 - 33,000; Part time

Benefits offered by this job

Permanent contract from day one

Competitive salary

Pension scheme

Holiday allowance

Travel allowance

13th month

Bike plan

Home working policy

Discounts on gym memberships

25 vacation days + 26 paid leave days

Job summary

ROCKWOOL International A/S in Roermond is seeking an experienced Customer Service Employee to support the German, Austrian and Swiss markets. You will manage orders in SAP, coordinate with logistics and production, and handle after-sales support in an international B2B setting.

Excellent German and English are essential, Dutch is a plus. The role offers 24–28 hours per week on-site with a permanent contract from day one, including a competitive salary and generous benefits package.

Qualifications

• Completing MBO level 4 education in a relevant field (Customer Service, Commercial Economics, International Business, Office Management, Logistics or similar).
• Excellent communication skills with a strong customer-focused and service-oriented mindset.
• Proactive, hands-on attitude and ability to work independently with attention to detail.
• Excellent command of German and English, both written and spoken.
• Dutch knowledge is an advantage.
• Experience with SAP is a strong advantage.

Responsibilities

• Provide advice, support and services to customers in Germany, Austria and Switzerland via email and phone.
• Process, monitor and administratively handle customer orders in SAP.
• Coordinate with logistics and production regarding planning and deliveries.
• Handle customer complaints, including registration, follow-up and communication with internal stakeholders.
• Build strong customer relationships by delivering excellent service and proactively identifying needs.

Skills

German language

English language

Customer service

Communication skills

Education

MBO level 4 or equivalent

Tools

SAP

Job description

Our customer service hubs for the European market are located in the Netherlands (Roermond), Denmark (near Copenhagen) and Italy (Milan). At our location in Roermond, where our Export Customer Service and part of our LAT team is also based, we are looking for an experienced and hands‑on Customer Service Employee to support and coordinate the German, Austrian and Swiss markets. In this role, you represent ROCKWOOL Technical Insulation and act as one of the main points of contact for our customers in Germany, Austria and Switzerland. You ensure that customer needs and expectations are met in the best possible way, always keeping the customer's interests at heart. As you work in an international environment, an excellent command of both German and English is essential. Knowledge of Dutch is considered an advantage. Do you enjoy a dynamic position where you manage the complete customer service process—from order to cash, including after‑sales support and complaint handling—and build long‑term relationships with customers in an international B2B environment? Then we would like to hear from you. What will you be doing? Providing advice, support and services to customers in Germany, Austria and Switzerland via email and phone; Processing, monitoring and administratively handling customer orders in SAP; Coordinating with the logistics and production departments regarding production planning and deliveries; Handling customer complaints, including registration, follow‑up and communication with internal stakeholders; Building strong customer relationships by providing excellent service and proactively identifying customer needs. Where will you work? You will join our Technical Sales Division, specializing in insulation solutions for customers worldwide in the process industry and the marine & offshore segment. The division is also actively expanding into new sustainable markets, such as wind farm substations, offshore CO₂ storage and solar power plants. Your workplace is located in Roermond, where around 20 colleagues work within the Technical Sales Division. Together with approximately 70 colleagues representing more than 20 nationalities worldwide, you ensure that requests from our international customers are handled efficiently, professionally and to the highest level of customer satisfaction. We enjoy solving complex challenges together and always strive for the best solution. You will report directly to the Customer Service Manager Europe, who is also based in Roermond.

Key responsibilities

• Providing advice, support and services to customers in Germany, Austria and Switzerland via email and phone;
• Processing, monitoring and administratively handling customer orders in SAP;
• Coordinating with the logistics and production departments regarding production planning and deliveries;
• Handling customer complaints, including registration, follow‑up and communication with internal stakeholders;
• Building strong customer relationships by providing excellent service and proactively identifying customer needs.

Work details

Working between 24-28 hours a week. Permanent contract from day one. Location: Roermond, Netherlands.

Requirements

• A completed MBO level 4 education, preferably in Customer Service, Commercial Economics, International Business, Office Management, Logistics or a similar relevant field;
• Excellent communication skills with a strong customer‑focused and service‑oriented mindset;
• A proactive, hands‑on attitude and the ability to work independently while maintaining attention to detail;
• Excellent command of German and English, both written and spoken, is essential;
• Knowledge of Dutch and/or other languages is considered an advantage;
• Experience with SAP is considered a strong advantage.

Benefits

• Permanent contract from day one;
• Competitive salary;
• Collective pension scheme;
• Holiday allowance;
• Travel allowance;
• 13th month;
• Bicycle plan;
• Home working policy;
• Discounts on gym memberships;
• 25 vacation days plus an additional 26 paid leave days (based on full‑time employment);
• Supportive international team, an active staff association and employee product discount.

We value diversity and therefore welcome applications from everyone, regardless of gender, nationality, ethnic or social background, religion or belief, disability, age, sexual orientation or identity.

We help our customers and communities tackle many of today’s biggest sustainability and development challenges, from energy consumption and noise pollution to fire resilience, water scarcity, and flooding. Our product range reflects the diversity of the world’s needs, while supporting our stakeholders in reducing their own carbon footprint. Stone wool is a fully recyclable, versatile material that forms the basis of all our businesses. With ~11,800 dedicated colleagues in 37 countries and sales in more than 120, we are the world leader in stone wool products, from building insulation to acoustic ceilings, external cladding systems to horticultural solutions, customised stone wool insulation components for other manufacturers’ products and systems (OEM), to insulation for the process industry and marine & offshore.

Ready to help build a better future for generations to come? Join us and make a difference! http://www.rockwool.com/group/about-us/careers/