Customer Service Employee

ROCKWOOL International A/S; Netherlands; Hybrid; EUR 32,000 - 42,000; Full time

Benefits offered by this job

Permanent contract from day one

Competitive salary

Collective pension scheme

Holiday allowance

Travel allowance

13th month

Bicycle plan

Home working policy

Discounts on gym memberships

25 vacation days

Additional 26 paid leave days (based 0

Working between 24-28 hours a week

Job summary

ROCKWOOL Group in Roermond, Netherlands, is seeking an experienced Customer Service Employee to support and coordinate the German, Austrian and Swiss markets. You will advise customers via email and phone, process orders in SAP, and collaborate with logistics and production to ensure timely deliveries.

The role requires strong communication in German and English, with an emphasis on preventive problem solving and proactive service.

Qualifications

• Completed MBO level 4 education, preferably in Customer Service, Commercial Economics, International Business, Office Management or Logistics.
• Excellent communication skills with a customer-focused mindset in German and English.
• SAP experience is a strong advantage.

Responsibilities

• Provide advice, support and services to customers in Germany, Austria and Switzerland via email and phone.
• Process and monitor customer orders in SAP and coordinate with logistics and production for deliveries.
• Handle customer complaints and communicate with internal stakeholders to resolve issues.
• Build strong relationships by delivering excellent service and proactively identifying customer needs.

Skills

German language

English language

Customer service mindset

Education

MBO level 4 education

Tools

SAP

Job description

Our customer service hubs for the European market are located in the Netherlands (Roermond), Denmark (near Copenhagen) and Italy (Milan). At our location in Roermond, where our Export Customer Service and part of our LAT team is also based, we are looking for an experienced and hands-on Customer Service Employee to support and coordinate the German, Austrian and Swiss markets.

Responsibilities

• Providing advice, support and services to customers in Germany, Austria and Switzerland via email and phone;
• Processing, monitoring and administratively handling customer orders in SAP;
• Coordinating with the logistics and production departments regarding production planning and deliveries;
• Handling customer complaints, including registration, follow-up and communication with internal stakeholders;
• Building strong customer relationships by providing excellent service and proactively identifying customer needs.

Where will you work?

You will join our Technical Sales Division, specializing in insulation solutions for customers worldwide in the process industry and the marine and offshore segment. The division is also actively expanding into new sustainable markets, such as wind farm substations, offshore CO2 storage and solar power plants. Your workplace is located in Roermond, where around 20 colleagues work within the Technical Sales Division. Together with approximately 70 colleagues representing more than 20 nationalities worldwide, you ensure that requests from our international customers are handled efficiently, professionally and to the highest level of customer satisfaction. We enjoy solving complex challenges together and always strive for the best solution. You will report directly to the Customer Service Manager Europe, who is also based in Roermond.

What do we require?

• A completed MBO level 4 education, preferably in Customer Service, Commercial Economics, International Business, Office Management, Logistics or a similar relevant field;
• Excellent communication skills with a strong customer-focused and service-oriented mindset;
• A proactive, hands-on attitude and the ability to work independently while maintaining attention to detail;
• Excellent command of German and English, both written and spoken, is essential;
• Knowledge of Dutch and/or other languages is considered an advantage;
• Experience with SAP is considered a strong advantage.

What do we offer?

• Permanent contract from day one;
• Competitive salary;
• Collective pension scheme;
• Holiday allowance;
• Travel allowance;
• 13th month;
• Bicycle plan;
• Home working policy;
• Discounts on gym memberships;
• 25 vacation days;
• Additional 26 paid leave days (based on full-time employment);
• Working between 24-28 hours a week.

We value diversity and therefore welcome applications from everyone, regardless of gender, nationality, ethnic or social background, religion or belief, disability, age, sexual orientation or identity.

For more than 80 years, ROCKWOOL has been the global market leader in stone wool solutions. Together with over 12,000 colleagues worldwide—1,200 of whom are based in Roermond—we continue to innovate and grow. Working at ROCKWOOL means working in a stable, international organization that combines long-term security with opportunities for personal development and career growth.

At ROCKWOOL Group, we are committed to enriching the lives of everyone who experiences our products and services. We help our customers and communities tackle many of today’s biggest sustainability and development challenges, from energy consumption and noise pollution to fire resilience, water scarcity, and flooding. Our product range reflects the diversity of the world’s needs, while supporting our stakeholders in reducing their own carbon footprint. Stone wool is a fully recyclable, versatile material that forms the basis of all our businesses. With about 11,800 dedicated colleagues in 37 countries and sales in more than 120, we are the world leader in stone wool products, from building insulation to acoustic ceilings, external cladding systems to horticultural solutions, customised stone wool insulation components for other manufacturers’ products and systems (OEM), to insulation for the process industry and marine & offshore.