Liquid-Cooling Quality Engineer | On-Site Problem Solver

Delta Energy Systems; Netherlands; Remote; EUR 55,000 - 85,000; Full time

Job summary

Delta Energy Systems in Netherlands is seeking a Customer Quality Engineer for liquid cooling. You will serve as the primary quality contact for customers, coordinating cross-functional teams to ensure containment and effective corrective actions throughout the lifecycle of liquid-cooling products.

The role requires fluent English and strong communication skills, with travel readiness and a hands-on, ownership-driven attitude.

Qualifications

• Fluent English and the ability to communicate technical and quality issues clearly.
• Experience in customer quality, supplier quality, manufacturing quality, quality assurance, or a similar engineering coordination role.
• Strong organizational and follow-up skills with the ability to manage multiple urgent issues.
• Willingness and ability to travel to customer sites, factories, warehouses, or supplier locations when required.

Responsibilities

• Serve as the primary contact for customer quality complaints and issues related to liquid-cooling products.
• Respond promptly to customer concerns, clarify the problem, establish priorities, and coordinate the appropriate response.
• Maintain clear and professional communication with customers regarding containment measures, investigation progress, corrective actions, and closure.
• Build customer confidence through timely responses, structured follow-up, and effective issue resolution.
• Mobilize and coordinate resources for on-site sorting, inspection, rework, or containment activities at customer or warehouse locations.
• Coordinate Quality, R&D, Manufacturing, Operations, Supply Chain, and suppliers to investigate and resolve customer issues.
• Assign clear owners and deadlines for containment, root-cause analysis, corrective actions, and verification.
• Coordinate structured root-cause investigations using 8D, 5 Why, Ishikawa diagrams, and failure analysis.
• Prepare regular quality updates for customers and internal management.
• Track key indicators, including response time, complaint closure time, defect rates, sorting effectiveness.
• Develop working knowledge of Delta's liquid-cooling product portfolio and related processes.

Skills

Communication skills

Travel willingness

Ownership mindset

Hands-on quality

Tools

8D reports

5 Why

Ishikawa diagrams

FMEA

CAPA

Job description

Delta Energy Systems in Netherlands is seeking a Customer Quality Engineer for liquid cooling. You will serve as the primary quality contact for customers, coordinating cross-functional teams to ensure containment and effective corrective actions throughout the lifecycle of liquid-cooling products.

The role requires fluent English and strong communication skills, with travel readiness and a hands-on, ownership-driven attitude.