Customer Quality Engineer

TMC; Eindhoven; On-site; EUR 45,000 - 65,000; Full time

Job summary

The Customer Quality Engineer at TMC in Eindhoven plays a pivotal role in ensuring customer satisfaction throughout the product lifecycle. You are the bridge between customers and our internal teams, driving continuous improvement and safeguarding quality standards in high-tech, medical, or automotive environments.

With a strong foundation in ISO 9001 and IATF 16949, you manage complaints, lead root-cause analyses, and guide corrective actions while building lasting customer relationships and

Qualifications

• A Bachelor's degree in Engineering, Quality Management, Electronics, Industrial Engineering or a related technical field.
• At least 2 years of relevant experience in a Quality Engineering, Customer Quality or Supplier Quality role.
• Experience within high-tech manufacturing, electronics, semiconductor, automotive or medical industries.
• Knowledge of quality management systems such as ISO 9001 and preferably IATF 16949.
• Experience with quality tools including 8D, FMEA, PPAP and Root Cause Analysis.
• Strong stakeholder management and communication skills.
• A proactive and solution-oriented mindset.
• Professional proficiency in English; Dutch is considered a strong advantage.

Responsibilities

• Managing customer complaints and quality incidents.
• Coordinating root cause analyses and corrective actions using methodologies such as 8D, FMEA and PPAP.
• Leading discussions with customers regarding quality performance and improvement initiatives.
• Conducting and supporting customer audits.
• Monitoring and improving customer satisfaction through Voice of the Customer activities.
• Supporting quality-related aspects during customer contract reviews and negotiations.
• Developing and implementing customer-focused quality improvement plans.
• Managing deviation requests and customer notifications during production.
• Ensuring customer quality requirements are translated into operational processes during RFQ and project phases.
• Collaborating closely with multidisciplinary teams including Operations, Engineering, Supply Chain and Quality.
• Building and maintaining strong, long-term customer relationships.

Skills

Quality engineering

Customer quality

Root cause analysis

Stakeholder management

ISO 9001

IATF 16949

8D problem solving

FMEA

PPAP

English proficiency

Education

Bachelor's degree in Engineering

Tools

PPAP

FMEA

Root Cause Analysis

8D

Quality Tools

Job description

Netherlands New Product Introduction 2 - 5 years Eindhoven On-siteDo you thrive on solving complex quality challenges and building strong customer relationships? Then apply for this position!About The Member CompanyWe are a global high-tech consultancy company with a team of entrepreneurial engineers, scientists, and digital experts from around the world. Together we form a fast-growing and proud community. We offer consultancy services to high-profile clients globally in diverse service areas, such as:Technology & EngineeringEnergy & RenewablesLife sciences & PharmaDigital & ITAbout this vacancyAs a Customer Quality Engineer at TMC, you play a crucial role in ensuring customer satisfaction throughout the product lifecycle. You are the key point of contact for quality-related topics, driving continuous improvement, resolving customer issues, and safeguarding quality standards at our customers in a high-tech, medical or automotive manufacturing environment. As a Customer Quality Engineer, you act as the bridge between customers and the internal organization. You ensure that quality issues are addressed effectively and that sustainable improvements are implemented. Your responsibilities include: Managing customer complaints and quality incidents. Coordinating root cause analyses and corrective actions using methodologies such as 8D, FMEA and PPAP. Leading discussions with customers regarding quality performance and improvement initiatives. Conducting and supporting customer audits. Monitoring and improving customer satisfaction through Voice of the Customer activities. Supporting quality-related aspects during customer contract reviews and negotiations. Developing and implementing customer-focused quality improvement plans. Managing deviation requests and customer notifications during production. Ensuring customer quality requirements are translated into operational processes during RFQ and project phases. Collaborating closely with multidisciplinary teams including Operations, Engineering, Supply Chain and Quality. Building and maintaining strong, long-term customer relationships.What we expect from youYou are customer-focused, analytical, and able to maintain oversight in complex situations. You communicate confidently with stakeholders at all levels and are driven to achieve sustainable results. Additionally, you bring: A Bachelor's degree in Engineering, Quality Management, Electronics, Industrial Engineering or a related technical field. At least 2 years of relevant experience in a Quality Engineering, Customer Quality or Supplier Quality role. Experience within high-tech manufacturing, electronics, semiconductor, automotive or medical industries. Knowledge of quality management systems such as ISO 9001 and preferably IATF 16949. Experience with quality tools and methodologies including 8D, FMEA, PPAP and Root Cause Analysis. Strong stakeholder management and communication skills. A proactive and solution-oriented mindset. Professional proficiency in English; Dutch is considered a strong advantage.What you can expect from usTMC is an international high-tech consultancy company that brings expertise to its clients in order to support them with the realization of their technological challenges. As such, TMC is operating as an expert center at the disposition of its clients and we help them to be more competitive in an ever more global and faster-changing technological world. At TMC we believe that people are the driving force behind technological innovation. That is why we want to create the best possible conditions for tech talents to thrive in. We offer you a challenging and stimulating work environment in which you can be the director of your own career. As an Employeneur you are part of our TMC family. Next to our outstanding technical expertise, fun and engagement are meaningful parts of our culture.