Customer Operational Specialist Intern

Munro Group; Amsterdam; On-site; EUR 6,700 - 10,000; Full time

Benefits offered by this job

Room in intern apartment

Internship stipend

Thursday drinks

Office parties

Energetic environment

Job summary

Munro Tailoring in Amsterdam is seeking an enthusiastic COS intern to dive into after-sales, build client relationships, and provide hands-on support in an international fashion environment.

As part of the Customer Operations Specialist team, you will handle customer inquiries, support returns, assist with data entry, and contribute to SOPs and satisfaction analysis while gaining practical experience across a fast-growing global brand.

Qualifications

• Enrollment in related study at vocational or bachelor level.
• Good command of English and clear communication.
• Familiar with Microsoft Office and Excel.
• Available for at least 5 months starting February 2027.

Responsibilities

• Respond to customer inquiries via email and phone.
• Assist with returns and handling complaints.
• Enter and check customer data in our systems.
• Support SOP updates and customer satisfaction analysis.
• Unpack and check incoming packages for quality and readiness.

Skills

English communication

Independent & proactive

Detail-oriented

Team collaboration

Education

Vocational or Bachelor's level student

Tools

Microsoft Office

Excel

Job description

Are you looking for an internship where you can dive into the world of after-sales, build client relationships, and offer hands‑on support? Would you thrive in an international, fashion‑forward environment? We’re looking for an enthusiastic intern to join our Customer Operations Specialist (COS) team at Munro Tailoring’s headquarters in Amsterdam. If you have an eye for detail, a passion for fashion, and enjoy helping customers — keep reading!

About the job

As a COS intern Your tasks will include:

• Responding to standard customer inquiries via email and phone;

• Assisting with return requests and complaint handling;

• Checking and entering customer data into our systems;

  You’ll also bring new energy by:

  • Offering fresh ideas for customer communications;

  • Giving feedback on existing processes — “Why do we do it this way? Could it be improved?”.

  Contributing to internal content & documentation:

  • Helping to create or update SOPs (Standard Operating Procedures);

  • Supporting our customer satisfaction survey: setting it up, analysing responses, and sharing insights.

  Supporting the team by taking on smaller but important tasks:

  • Helping with unpacking and checking incoming packages to ensure everything is in perfect order and ready for the next step.
    

About you

Ideally you will be:

• You are enrolled in related study on vocational or bachelor level;

• You have a good command of English and great communication skills;

• You are familiar with Microsoft Office & Excel;

• You are eager to learn new systems;

• You can work independently and have a proactive mindset;

• You are detail-oriented;

• You are available for at least 5 months starting February 2027.

Why work here?

• A great team of 150 young and enthusiastic colleagues;

• Energetic work environment;

• Thursday drinks;

• Office parties;

• Good internship compensation;

• Possibility to rent a room in our intern apartment in Amsterdam.

About us

Munro Tailoring is the Amsterdam-based clothing company reimagining the industry, one garment at a time. Here, we bring fashion, craftsmanship, and technology together to offer elevated made‑to‑order menswear. Every piece is ethically produced and expertly tailored to every customer and their personal style. We partner with some of the most iconic mills and ateliers to supply over 500 high‑end stores in over 35 countries across the globe with our private label, as well as retailing our very own brand, Atelier Munro.

Sounds like a match?