Customer Onboarding & Implementation Specialist

Magnet.me; Rotterdam; Hybrid; EUR 35,000 - 50,000; Full time

Benefits offered by this job

Hybrid working environment

Job summary

Magnet.me is looking for a Customer Onboarding & Implementation Specialist who takes ownership of how new customers start with Magnet.me. You’ll guide clients from kickoff to go-live and embed Magnet.me into their recruitment processes.

You’ll collaborate with Account Executives and Account Managers, lead online and in-person onboarding sessions, and translate customer needs into scalable onboarding playbooks. Hybrid work with an office in Rotterdam is available.

Qualifications

• Completed HBO or WO degree.
• 1–5 years in a commercial, customer-facing role with onboarding/implementation experience.
• Experience working with B2B customers and leading customer meetings.
• Strong communication and presentation skills.
• Proactive mindset with ownership and analytical approach.
• Fluency in Dutch and English.

Responsibilities

• Own onboarding and implementation from kick-off to go-live.
• Prepare tailored demos and implementation plans.
• Help customers embed Magnet.me into their recruitment processes and journey.
• Lead online and in-person onboarding sessions with customer teams.
• Collaborate with Sales and Account Management for smooth handover.
• Advise on best practices and translate needs into actions.
• Analyze results to improve processes and playbooks.
• Gather feedback for Product and Commercial teams.

Skills

Customer-facing

Onboarding

Implementation

Project management

Dutch-English fluency

Education

HBO/WO degree

Job description

Magnet.me is changing how companies hire. Instead of one-off applications and transactional databases, we help employers build lasting talent connections — so they can hire faster, build stronger talent communities, and create better career opportunities for professionals.

We’re looking for an Customer Onboarding & Implementation Specialist who takes ownership of how new customers get started with Magnet.me. You’ll guide customers from kick-off to successful implementation, help them embed Magnet.me and our Talent Communities into their recruitment processes, and continuously improve how we onboard and implement customers as we grow.

The role

As our Onboarding & Implementation Specialist, you’ll take the lead in getting new customers successfully up and running with Magnet.me. You’ll join our Commercial team and work closely with Account Executives and Account Managers, from preparing tailored demos to leading online and in-person onboarding sessions.

A key part of your role will be helping customers implement our Talent Communities across their candidate journey, including their website, applicant communication and recruitment processes.

But you won’t just execute our existing approach. As Magnet.me and our product continue to develop, you’ll also improve how we onboard and implement customers. You’ll analyze results, identify opportunities and build scalable processes that help customers get value from Magnet.me faster.

What you’ll do

• Own the onboarding and implementation of new Magnet.me customers from kick-off to go-live
• Prepare tailored customer demos and implementation plans
• Help customers successfully implement Magnet.me and Talent Communities into their recruitment processes and candidate journey
• Lead online and in-person onboarding and implementation sessions with both small and larger customer teams
• Work closely with Sales and Account Management to ensure a smooth handover and strong start for every new customer
• Advise customers on implementation best practices and translate their needs into concrete actions
• Analyze implementation results and use these insights to continuously improve our processes, playbooks and ways of working
• Gather customer feedback and translate recurring needs and challenges back to our Product and Commercial teams

What we’re looking for

You enjoy working directly with customers, but also like improving what happens behind the scenes. You take initiative, are comfortable leading customer conversations and proactively look for ways to make things work better.

You bring:

• A completed HBO or WO degree
• 1–5 years of relevant work experience in a commercial, customer-facing role, with experience in onboarding, implementation or managing customer projects
• Experience working directly with B2B customers and independently leading customer meetings
• Strong communication and presentation skills
• A proactive, self-starting mindset and a strong sense of ownership
• An analytical and result-driven mindset, with the ability to turn insights into improvements
• The ability to understand customer needs, translate them into practical solutions and challenge customers when needed
• Fluency in Dutch and English

Why Magnet.me

At Magnet.me, you’ll help reshape how recruitment works. You’ll work in a close-knit team of around 20 people, with direct impact on customer success, retention and growth.

We’re in an exciting scale-up phase: a lot is already in place, but there’s still plenty to improve, optimize and build. That means real ownership, short lines of communication and plenty of room to help shape how we onboard and implement customers.

What you can expect

• Base salary: €3,100–€4,500 gross per month (excl. holiday allowance)
• A role with real ownership and customer impact
• The opportunity to help shape the future of Talent Communities at Magnet.me
• Direct impact on customer growth, retention and hiring success
• A collaborative and ambitious team
• Hybrid working environment
• Office in Rotterdam
• Room for growth and development