Customer Journey Expert

Virtusa; Amsterdam; Hybrid; EUR 70,000 - 110,000; Full time

Job summary

ING Financial Markets Amsterdam is seeking a Customer Journey Expert (CJE) for Transaction Reporting to bridge regulatory mandates with operational execution across front-to-back data flows.

You will analyze regulations, design data lineage from front-office systems to reporting engines, manage stakeholders, and collaborate with Product Owners to refine backlogs, ensuring accurate regulatory reporting.

Qualifications

• Strong foundation in wholesale banking and Financial Markets.
• Track record of dissecting complex data structures into clear requirements.
• Ability to navigate a large matrix organization and explain complex topics simply.

Responsibilities

• Drive Regulatory Business Analysis and translate regulations into requirements.
• Analyze data flows and design data lineage from front-office to reporting engines.
• Liaise with Front Office, Compliance, Risk, and IT DevOps for alignment.
• Refine the Product Backlog with the Product Owner for disciplined delivery.

Skills

Banking & Financial Markets Expertise

Business Analysis Skills

Stakeholder Management

Job description

Job Title Customer Journey Expert (CJE) – Transaction Reporting

Tribe Financial Markets – Transaction Reporting Location Amsterdam, Netherlands (Hybrid) Position Type Full-time with Virtusa

Role Overview

Are you a sharp business analyst who thrives at the intersection of complex data, evolving regulations, and fast-paced global markets?

As a Customer Journey Expert (CJE) within the Transaction Reporting tribe of ING Financial Markets, you won't just be mapping journeys—you will be the bridge between regulatory mandates and seamless operational execution. Your mission is to ensure that ING's complex Financial Markets transactions are accurately, efficiently, and flawlessly reported to global regulators, mitigating risk while continuously improving our tech and data ecosystem.

What You Will Do

• Drive Regulatory Business Analysis Translate complex, evolving global transaction reporting regulations into concrete, unambiguous business and functional requirements.
• Optimize End-to-End Data Flows Analyze and design data lineage from front-office trading systems (e.g., Murex) all the way through to reporting engines and regulatory endpoints.
• Stakeholder Management & Alignment Act as the primary liaison between a diverse group of high-profile stakeholders, including Front Office traders, Compliance officers, Risk Management, and IT DevOps squads.
• Refine the Backlog Work closely with the Product Owner to prioritize and refine the product backlog, ensuring technical delivery aligns perfectly with

Key Requirements

• Banking & Financial Markets Expertise Strong foundation in wholesale banking and Financial Markets. You understand trade lifecycles and can speak fluently about financial instruments (e.g., Derivatives, FX, Fixed Income, Equities).
• Proven Business Analysis Skills Track record of dissecting complex data structures, mapping processes, and converting them into clear user stories or technical specifications.
• Exceptional Stakeholder Skills Ability to navigate a large matrix organization, challenge the status quo constructively, and explain complex technical/regulatory topics simply to business partners.