Customer Experience Coordinator

at; Amsterdam; Hybride; EUR 30 000 - 39 000; Plein temps

Avantages offerts par ce poste

Top training program

Clothing allowance

Employee discount

Travel to other stores abroad

Résumé du poste

at in Amsterdam, North Holland, The Netherlands is seeking a Customer Experience Coordinator (In-store) to lead the store’s ambassadorial role and shape the Radically Personal customer journey. You will support all activities necessary for a smooth store experience and provide exemplary service to maximize sales.

You will work with the leadership team to maintain a hospitality-driven environment, ensure professional customer interactions, and drive clienteling efforts for each guest.

Qualifications

• Previous experience in sales, hospitality, and/or service.
• Exceptional customer service/clienteling skills.
• Professional verbal and written communication skills.

Responsabilités

• Ensure client expectations are exceeded at each visit and maintain an environment focused on the client experience using hospitality tools.
• Ensure all employees appear professional for customer interactions per policy and deliver the highest level of service to maximize sales.
• Map clienteling activities for each guest to enhance relationships and repeat visits.
• Maintain seamless efficiency and a positive atmosphere in the customer experience.
• Collaborate with leadership and expert teams to proactively address service issues.
• Perform other duties assigned by store leadership team.

Connaissances

Sales experience

Hospitality experience

Customer service

Clienteling

Description du poste

Location Amsterdam, North Holland, The Netherlands

Contract type Full-time

As a Customer Experience Coordinator (In-store), you help set the tone and ensure delivery of our Radically Personal customer journey. Consider yourself the store’s lead ambassador of the brand and point of reference for the customer. You support all activities necessary for the efficient operation of the store experience and provide exemplary service to maximize sales, promote the Company’s image of quality and professionalism. A Customer Experience Coordinator performs duties, in partnership with their management team, with the specific focus of shaping the store experience.

What you will do:

Ensures client expectation is exceeded at each visit and maintaining an environment focused on the client experience by utilizing hospitality tools provided

Ensure all employees present professionally for each customer interaction according to company policies and practice highest level of customer service to achieve maximum sales

Ensure clienteling activities are mapped for each guest

Ensure seamless efficiency and positive atmosphere in the customer experience

Partner with leadership and expert teams to proactively address service issues

Performing other duties assigned by store leadership team

Who you are:

Previous experience in sales, hospitality, and/or service

Exceptional customer service/clienteling skills and excited to build relationships

Professional verbal and written communication skills

What you will get:

Competitive salary between €2,700-€3,500 per month for a full-time contract

A top-of-the-line training program, unique to the industry

A clothing allowance for each new season and a generous employee discount

Opportunity to build a career with one of the fastest growing companies in fashion opportunity to travel to other stores and abroad