Customer Experience Coordinator

suitsupply; Amsterdam; Presencial; EUR 30 000 - 39 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Training program

Clothing allowance

Employee discount

Opportunity to travel

Resumo da oferta

Suitsupply seeks a Customer Experience Coordinator (In-store) to lead the store’s brand identity and deliver a Radically Personal customer journey. You will drive an exceptional client experience, support store operations, and collaborate with management to maximize sales.

You are expected to bring hospitality and sales experience, strong communication skills, and a flexible schedule including evenings and weekends. This role offers a clothing allowance, training, and employee discounts.

Qualificações

• Experience in sales/hospitality/service built around delivering standout customer experiences.
• Strong clienteling skills and relationship-building instinct.
• Excellent verbal and written communication with a professional demeanor.
• Ability to work evenings, weekends, and holidays as required.

Responsabilidades

• Exceed client expectations at every visit and focus on the client experience.
• Ensure staff present professionally and deliver top-tier service to maximize sales.
• Map clienteling activities for each guest to strengthen relationships.
• Maintain a seamless and positive atmosphere in the customer experience.
• Collaborate with leadership to proactively address service issues.
• Perform other duties as assigned by store leadership.

Conhecimentos

Sales experience

Hospitality

Customer service

Clienteling

Professional communication

Descrição da oferta de emprego

As a Customer Experience Coordinator (In-store), you help set the tone and ensure delivery of our Radically Personal customer journey. Consider yourself the store's lead ambassador of the brand and point of reference for the customer. You support all activities necessary for the efficient operation of the store experience and provide exemplary service to maximize sales, promote the Company's image of quality and professionalism. A Customer Experience Coordinator performs duties, in partnership with their management team, with the specific focus of shaping the store experience.

What you will do:

• Ensures client expectation is exceeded at each visit and maintaining an environment focused on the client experience by utilizing hospitality tools provided
• Ensure all employees present professionally for each customer interaction according to company policies and practice highest level of customer service to achieve maximum sales
• Ensure clienteling activities are mapped for each guest
• Ensure seamless efficiency and positive atmosphere in the customer experience
• Partner with leadership and expert teams to proactively address service issues
• Performing other duties assigned by store leadership team

Who you are:

• Previous experience in sales, hospitality, and/or service
• Exceptional customer service/clienteling skills and excited to build relationships
• Professional verbal and written communication skills
• Flexible work schedule, including evenings, weekends, and holidays

What you will get:

• Competitive salary between €2,700-€3,500 per month for a full-time contract
• A top-of-the-line training program, unique to the industry
• A clothing allowance for each new season and a generous employee discount
• Opportunity to build a career with one of the fastest growing companies in fashion opportunity to travel to other stores and abroad