Customer Experience Lead - Fashion Retail, Training Program

suitsupply; Amsterdam; On-site; EUR 30,000 - 39,000; Full time

Benefits offered by this job

Training program

Clothing allowance

Employee discount

Opportunity to travel

Job summary

Suitsupply seeks a Customer Experience Coordinator (In-store) to lead the store’s brand identity and deliver a Radically Personal customer journey. You will drive an exceptional client experience, support store operations, and collaborate with management to maximize sales.

You are expected to bring hospitality and sales experience, strong communication skills, and a flexible schedule including evenings and weekends. This role offers a clothing allowance, training, and employee discounts.

Qualifications

• Experience in sales/hospitality/service built around delivering standout customer experiences.
• Strong clienteling skills and relationship-building instinct.
• Excellent verbal and written communication with a professional demeanor.
• Ability to work evenings, weekends, and holidays as required.

Responsibilities

• Exceed client expectations at every visit and focus on the client experience.
• Ensure staff present professionally and deliver top-tier service to maximize sales.
• Map clienteling activities for each guest to strengthen relationships.
• Maintain a seamless and positive atmosphere in the customer experience.
• Collaborate with leadership to proactively address service issues.
• Perform other duties as assigned by store leadership.

Skills

Sales experience

Hospitality

Customer service

Clienteling

Professional communication

Job description

Suitsupply seeks a Customer Experience Coordinator (In-store) to lead the store’s brand identity and deliver a Radically Personal customer journey. You will drive an exceptional client experience, support store operations, and collaborate with management to maximize sales.

You are expected to bring hospitality and sales experience, strong communication skills, and a flexible schedule including evenings and weekends. This role offers a clothing allowance, training, and employee discounts.