Customer Experience Agent (DACH)

Mr-Marvis-; Amsterdam; On-site; EUR 23,000 - 26,000; Part time

Benefits offered by this job

€17.74 per hour incl. vacation pay and

Up to 10% monthly bonus

25 vacation days

Pension scheme

Mobility allowance

Daily lunch at office

20% staff discount

Wellbeing budget (Gym/Wellbeing apps)

OpenUp coaching access

Personal development opportunities

Hybrid working

Sabbatical after 5 years

Diverse, international team

Team events and Friday drinks

Job summary

MR MARVIS, Amsterdam headquarters, seeks a Customer Experience Specialist to support German-speaking customers. The role requires at least 16 hours per week, with a flexible 16–40 hour contract starting September and hybrid office setup in Amsterdam.

You will handle multi-channel customer support and contribute to a premium brand experience across email, phone, chat and social media.

Qualifications

• Must be registered and resident in the Netherlands.
• Strong German and English language skills (German preferable, English fluent).
• Experience in customer service is a plus, multi-channel experience is beneficial.

Responsibilities

• Daily customer support via email, phone, chat and social media.
• Look for creative ways to delight our customers and go beyond industry standards.
• Processing returns and reviews on Trustpilot or other portals.
• Be the voice of the customer by improving the customer experience in close cooperation with a well-coordinated team and provide customer feedback to the company.

Skills

German language skills

English language skills

Customer service experience

Netherlands resident

Job description

Are you looking to earn extra money alongside your studies or training? We are seeking enthusiastic team members with a natural flair for outstanding customer service to be the voice of MR MARVIS for our German customers. If you can commit to at least 16 hours a week, starting this September on a highly flexible 16–40-hour contract, and you care about sustainability as much as we do as a certified B-Corp, we want to hear from you!

Join our Amsterdam HQ as a Customer Experience Specialist to deliver premium, thoughtful service that turns everyday interactions into memorable brand experiences.

About MR MARVIS

MR MARVIS is an Amsterdam-based menswear brand, dedicated to creating the perfect shorts, trousers and tops. As a Certified B Corporation, we’re proud to be part of a community of companies working together for change, and taking part in collective action to advocate for a shared goal of a global economy that benefits people and the planet.

What started in 2016 with three founders has now grown into a team of 300+ people representing 40+ nationalities. Having established a strong online presence across Europe, we’re now growing our international retail network. Today, you’ll find us in cities such as Amsterdam, Berlin, Paris and London.

We make slow fashion, with timeless design and craftsmanship at the centre. We are dedicated to doing better every day, creating value for our team, our suppliers, our customers, and everyone who interacts with our business.

What you'll do

• Daily customer support via email, phone, chat and social media
• Look for creative ways to delight our customers and go beyond industry standards
• Processing returns and reviews on Trustpilot or other portals
• Be the voice of the customer by improving the customer experience in close cooperation with a well-coordinated team and provide customer feedback to the company

What you'll bring

• Registered and resident in the Netherlands (this is mandatory)
• Highly proficient in spoken as well as written German and English (ideally native speaker in German, fluent in English, other languages are a plus)
• You are available at least 16 hours per week, including at least 8 hours regularly during the weekend.
• Previous existent customer service experience is a plus, especially in positions where multiple channels of communication were handled at the same time (e.g. phone, e-mail, chat)

What you'll get

• €17.74 per hour (incl. 9.6% vacation pay and 8% vacation allowance)
• Bonus: up to 10% per month (50% individual KPIs, 50% team KPIs)
• 25 vacation days;
• A pension scheme, because later is also important;
• Mobility allowance in case you live outside of Amsterdam;
• All equipment needed to set you up for success;
• Daily free & fresh lunch served at the office;
• 20% discount on the entire MR MARVIS collection;
• Monthly "Wellbeing budget for Swapfiets, Treatwell, or several gyms. Want to invest your budget? You can, via Peaks!
• Free unlimited access to OpenUp (coaching/psychologists platform) as well as Meditation Moments (meditation App);
• Personal development opportunities to help you grow and excel in your role;
• Hybrid working with an inspiring office in the heart of Amsterdam;
• Sabbatical after 5 years with us: enjoy some well-deserved rest;
• Join a B-corp and make a real impact;
• Working in a fun, international team at a fast growing scale-up;
• Amazing team events and weekly Friday drinks with your colleagues.

MR MARVIS is an equal opportunity employer. We are committed to nurturing an inclusive environment for all current and potential employees. A diversity of backgrounds, cultures, and perspectives is essential in helping us maintain our momentum. So no matter where you’re from, who you love, or what you believe in, we welcome you to be your true self at MR MARVIS.