Customer Excellence Intern

Kraft Heinz; Amsterdam; Hybrid; EUR 5,900 - 8,000; Part time

Benefits offered by this job

Monthly stipend

Travel expenses reimbursed

Job summary

Kraft Heinz, Inc. in Amsterdam is offering a Customer Excellence Intern position for Bachelor or Master students.

You will manage a defined portfolio of customer-service activities and improvement projects within an international team, gaining hands-on experience in supply-chain coordination and stock management. Hybrid location in Amsterdam with a March 2027 start, duration 6 months, and a monthly allowance of €625 plus travel reimbursement.

Qualifications

• Current bachelor's or master's enrolment, preferably in Supply Chain or a related field.
• Strong written and verbal English skills; Dutch is preferred.
• Strong communication skills and careful attention to data accuracy.
• Strong Excel skills.
• Enrolment for at least 50% of the internship period.
• EU working rights are required (Either you have an EU Citizenship, or you are studying in the Netherlands).

Responsibilities

• Communicate stock availability and expected replenishment dates to customers and internal teams.
• Communicate with customers, internal stock communications with team members.
• Allocate the appropriate stock to customer orders.
• Support the local Customer Service team when needed.

Skills

English proficiency

Strong communication

Team collaboration

Education

Enrollment in Bachelor or Master

Tools

Excel

Job description

Job Description

Customer Excellence Intern

What's on the menu

We have a great opportunity for an enthusiastic Bachelor or Master student who is interested in making a difference in our Customer Excellence team in Amsterdam! Help ensure customers receive the right products and accurate information at the right time. You will gain practical experience in customer service, stock management and supply-chain coordination. Kraft Heinz offers a fast-moving and collaborative environment in which ownership, curiosity and practical problem-solving are valued. The internship is designed to combine hands-on experience with learning: you will contribute to current business priorities, receive guidance from experienced colleagues and become part of the wider intern community.

The position

You will join the Customer Excellence team within S&OP and manage a defined portfolio of customer-service activities and improvement projects. Being an intern at Kraft Heinz, you get your own portfolio, projects and responsibilities. You will get the chance to learn everything about Kraft Heinz, not only about the business but you will also get to know the people! You will find yourself in an energetic, multifaceted and international team, where you will be working as an equal business partner from day one. We are looking for someone who is upbeat, ambitious and driven.

What you'll do

• Communicate stock availability and expected replenishment dates to customers and internal teams
• Communicate with customers, internal communication about stock with team members.
• Allocate the appropriate stock to customer orders
• Support the local Customer Service team when needed

Job requirements:

• Current bachelor's or master's enrolment, preferably in Supply Chain or a related field
• Strong written and verbal English skills; Dutch is preferred
• Strong communication skills and careful attention to data accuracy
• Strong Excel skills
• Enrolment for at least 50% of the internship period
• NOTE: EU working rights are required (Either you have an EU Citizenship, or you are studying in the Netherlands).

Professional Attributes:

• Communication Skills: You will easily be exposed to senior management. Therefore, it's important you can communicate clearly and confidently with a wide range of stakeholders.
• Curiosity, positivity & enthusiasm: You are curious, learn quickly and bring a positive attitude to the team. People know you as the driver of the team.
• Time Management Skills: You are organized, structured, and always have an overview of all the deliverables.
• Team player: You are a great teammate - sometimes a leader, sometimes a follower, but always working towards the same common goal together with your teammates.

Recruitment process:

• CV review based on eligibility requirements.
• Online Pymetrics game assessment
• Online Screening Interview via Microsoft Teams
• Hiring manager interview
• Note: The recruitment process can take 4/6 weeks in total

What we offer:

• Start date: March 2027
• Duration: 6 months
• Allowance: €625 per month (40 hrs, 5 days) & full reimbursement of travel expenses
• Location: Amsterdam, hybrid (occasional home working in alignment with the team)

Location(s) Amsterdam

Kraft Heinz is an Equal Opportunity Employer - Underrepresented Ethnic Minority Groups/Women/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity and other protected classes.