Customer Excellence Coordinator

Henkel; Stadskanaal; On-site; EUR 38,000 - 52,000; Full time

Benefits offered by this job

Competitive salary

Annual bonus

13th month salary

35 vacation days

Pension scheme

Professional development

International exposure

Inclusive environment

Job summary

Henkel in Stadskanaal is seeking a Customer Excellence Coordinator to join our Customer Excellence team. You will coordinate orders, manage export documentation, organize transportation, and support end-to-end order-to-delivery processes for our global customer base.

The role requires a Bachelor's degree and at least 3 years in customer service or sales support, with strong Dutch and English communication, attention to detail, and experience with ERP systems such as SAP.

Qualifications

• Bachelor's degree or equivalent in Business Administration, Commercial Economics, Supply Chain, or related field.
• Minimum 3 years of experience in customer service, sales support, order management, or similar role.
• Experience in international manufacturing/export environment preferred.
• Excellent communication in Dutch and English, written and spoken.

Responsibilities

• Manage customer quotations, order processing, and related administrative activities.
• Enter and maintain sales orders in SAP/ERP and ensure accurate documentation.
• Coordinate order fulfillment with production, warehouse, purchasing and logistics teams.
• Organize domestic and international transportation and monitor shipments.
• Create and process invoices and support customer billing activities.
• Prepare export documentation for international shipments and process Letters of Credit.

Skills

Customer service

Order management

Export documentation

Communication

Organizational skills

Problem solving

Dutch language

English language

Education

Bachelor's degree in Business Administration or related field

Tools

SAP/ERP systems

Microsoft Office

Job description

Over deze vacature

About this position

At Henkel, you can build on a strong legacy and continuously shape the future through your ideas, skills, and ambition. Joining our Adhesive Technologies business means becoming part of a global leader in adhesives, sealants, and functional coatings.

At our Stadskanaal manufacturing site, we produce innovative solutions under the STOPAQ® and EASYQOTE® brands, helping customers protect and extend the lifecycle of critical assets in industries such as energy, oil & gas, renewable energy, and industrial manufacturing. Our technologies improve asset reliability, reduce maintenance costs, and provide long-term protection in some of the world's most demanding environments.

To support our continued growth, we are looking for a Customer Excellence Coordinator to join our Customer Excellence team in Stadskanaal. In this role, you will serve as a key link between customers, sales, production, logistics, and finance, ensuring an excellent customer experience throughout the entire order-to-delivery process. You will play a vital role in supporting our global customer base by coordinating orders, managing export documentation, organizing transportation, and driving operational excellence across the supply chain.

What you will do

• Manage customer quotations, order processing, and related administrative activities.
• Enter and maintain sales orders in SAP/ERP systems and ensure accurate order documentation.
• Coordinate order fulfillment activities with production, warehouse, purchasing, and logistics teams.
• Organize domestic and international transportation and monitor shipment progress.
• Create and process invoices and support customer billing activities.
• Prepare and manage export documentation for international shipments.
• Process Letters of Credit (LCs) and support international trade transactions.
• Collaborate with Finance on debtor management and payment follow-up.
• Handle customer returns, claims, and issue resolution activities.
• Inform customers about product availability and delivery schedules.
• Support customer training events and maintain communication with certified applicators.
• Prepare certifications, passes, customer records, and customer-related documentation.
• Provide commercial and operational support to sales managers and other stakeholders.
• Contribute to continuous improvement initiatives aimed at enhancing customer service and operational excellence.

What makes you a good fit

• Bachelor's degree or equivalent qualification in Business Administration, Commercial Economics, Supply Chain, or a related field.
• Minimum 3 years of experience in customer service, sales support, order management, or a similar customer-facing operational role.
• Experience within an international manufacturing, industrial, or export-oriented environment is preferred.
• Excellent communication skills in both Dutch and English, written and spoken.
• Strong organizational skills and ability to manage multiple priorities simultaneously.
• Customer-focused mindset with a proactive and solution-oriented approach.
• Experience with international trade documentation, export processes, and payment methods such as Letters of Credit is an advantage.
• High level of accuracy, ownership, and attention to detail.
• Proficiency in Microsoft Office; ERP system experience is considered a plus.

Some perks of joining Henkel

• Competitive salary aligned with your experience and qualifications.
• Annual bonus opportunity.
• 13th-month salary.
• 35 vacation days.
• Attractive pension scheme and additional employee benefits.
• Opportunities for professional development within a global organization.
• International exposure through collaboration with customers and colleagues worldwide.
• Inclusive and supportive working environment where your contributions make a real impact.