Customer Engagement Manager

iChoosr; Amsterdam; On-site; EUR 65,000 - 75,000; Full time

Benefits offered by this job

Salary €65k–€75k incl. holiday pay

Health benefits

International, Amsterdam-based team

Autonomy and impact

Training & certifications

Lunch provided

Birthday day off

Travel opportunities

Job summary

iChoosr in Amsterdam is seeking a Senior Customer Engagement Manager to lead our fast-growing team and shape the future of customer service across Europe and North America.

You will drive AI-driven CX initiatives, expand an inbound model to revenue opportunities, and partner with product and operations to scale international rollouts while maintaining a high-performance culture.

Qualifications

• 5+ years of leadership experience in Customer Service/Contact Centre management.
• Experience with AI tools, chatbots, and modern workforce management systems to optimise CX operations.
• Background launching or scaling outbound strategies.
• Experience managing multi-language, cross-border customer service setups.
• Strong communication and stakeholder management skills.

Responsibilities

• Directly manage, coach, and develop the team to foster a high-performing and collaborative team culture.
• Lead AI-driven solutions, automation, and self-service to dramatically enhance speed, accuracy, and customer satisfaction.
• Expand the model from inbound cost centre to revenue generator with proactive opportunities.
• Redesign operational workflows to support new international rollouts across Europe and North America.
• Foster a dynamic environment focused on continuous improvement and engagement.

Skills

Leadership

AI & CX Innovation

Commercial mindset

International scope

Stakeholder management

English proficiency

Job description

It’s not just a job. Together, we’re on a mission. We're committed to accelerating the energy transition, with the goal of empowering 2 million sustainable energy installations by 2035. But we cannot achieve this goal alone. We are looking for talent to strengthen our team, and work with others on what really matters.

The team you will join

At iChoosr, you will join a team of 160 goal getters with a proactive approach, strong sense of ownership and strong interpersonal skills. Your colleagues work across North America, the Netherlands, Belgium, the UK, Poland, Germany, Austria and Japan.

Are you a strategic, dynamic leader with a clear vision for customer experience, AI and commercial growth? Are you ready to elevate our established team into the agile, data-driven, and participant acquisition Customer Service organization of the future? If so, this is your opportunity.

The Challenge

We are looking for a Customer Engagement Manager to lead our dedicated team and drive the next phase of our operational transformation in our fast-growing scale-up environment. In this fulltime role, you will lead the day-to-day team while shaping Customer Service strategy to deliver top-tier efficiency and commercial impact across all active markets, as well as new expansion countries. In this role, you will work closely with stakeholders across the organisation, including our business, operations, and our Product organisation, to create our efficient and scalable Customer Service of the future.

What will you do?

• Lead & Empower the Team: Directly manage, coach, and develop our team, fostering a high-performing and collaborative team culture.

• Implement AI-Driven Customer Service: Lead the integration of advanced AI solutions, smart automation, and self-service tools to dramatically enhance speed, accuracy, and customer satisfaction.

• Transition from Cost Centre to Revenue Generator: Expand our model from purely inbound reactive support to include proactive inbound capabilities, turning customer interactions into direct revenue opportunities.

• Scale International Operations: Redesign operational workflows to build a lean, high-performing department that seamlessly supports new international rollouts across Europe and North America.

• Build an Energetic & Efficient Team Culture: Foster a dynamic environment focused on continuous improvement, high performance, and team engagement.

Who are you?

You are a transformation leader who pairs strategic insight with operational execution. You look beyond traditional contact centre metrics and recognise how innovation and technology elevate customer experience.

• Experience: 5+ years of leadership experience within Customer Service / Contact Centre management, ideally in a fast-paced and international environment.

• AI & CX Innovation: Proven expertise in leveraging AI tools, chatbots, and modern workforce management systems to optimise CX operations.

• Commercial Mindset: Strong background in converting service into value, with clear experience in launching or scaling outbound strategies.

• International Scope: Proven ability to manage multi-language, cross-border customer service setups.

• Bridging the gap: Strong communication and stakeholder management skills, bridging business and customer needs.

• Languages: Fluent in English.

Our commitment to you

• The unique opportunity to shape the Customer Service of the future at a growing, impact-driven company.

• A competitive salary package of € 65,000 - 75,000, including holiday pay.

• Comprehensive health benefits package.

• An energetic, international work culture located right in the centre of Amsterdam.

• Freedom, autonomy, and the opportunity to turn your strategic vision into reality.

• Dedicated support and room for both your personal and professional development, including training and certifications in the technologies you work with.

• Lunch provided by the office.

• Cultural holiday swap.

• An extra paid day off on your birthday.

• Possibility to travel.

Come be a part of our team!

If this role fits you, we would love to hear from you.

iChoosr is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

• Department: Customer Service
• Experience level: Senior