Customer Care Specialist - Dutch speaking

Kaleido; Utrecht; Hybrid; EUR 32,000 - 52,000; Full time

Job summary

ViCentra, home of Kaleido, in Utrecht, seeks a Customer Care specialist to provide multilingual support for Kaleido users. You will troubleshoot, assist with onboarding, and act as a brand ambassador for Dutch partners.

Join a small, motivated team in a hybrid role; fluency in Dutch and English is required, plus a passion for helping others and learning new technology. You will manage inquiries across calls, emails, and social media with a customer-first mindset.

Qualifications

• Multilingual customer care experience preferred.
• Strong written and spoken communication in Dutch and English.
• Ability to learn technology quickly and adapt to changing environments.

Responsibilities

• Answer calls from Netherlands partners; represent Kaleido with empathy and professionalism.
• Respond to emails and social media inquiries from customers and partners.
• Handle second-level complaints and prepare information for investigations.
• Transfer product knowledge to partners effectively.
• Support complaint reporting and regulatory controls for a medical device.
• Collaborate with sales to onboard new users from campaigns and events.

Skills

Dutch language

English language

Customer care experience

Communication skills

Attention to detail

Tools

Salesforce

Job description

Join ViCentra (home of Kaleido) – Empower Bold Change in MedTech
Location: Utrecht | Hybrid | Dutch speaking
Making Every Move Matter
At ViCentra, home of Kaleido, we’re on a mission to redefine what’s possible in diabetes care. We combine technological innovation with human-centered design to empower people with more freedom, confidence, and life on their terms. Our values; Be Bold, Build Trust, Focus on the Customer and Deliver Excellence drive everything we create and every decision we make.
We believe that when ambition meets purpose, remarkable things happen. If you thrive in a space where ideas accelerate, challenges spark growth, and making a difference is the goal, ViCentra is your next great adventure.
Your Impact
As part of our Customer Care team you will be providing multi lingual industry leading customer service, troubleshooting, and technical support to our Kaleido users.
What You’ll Take On
You will have the opportunity to make a significant impact within a small, motivated team with duties including:

• Answer calls from our partners in the Netherlands and represent Kaleido as a brand ambassador. Ensure every interaction is handled with empathy, actively listening to concerns and resolving as many issues as possible with a positive and professional attitude.
• Answering emails and Social Media inquiries from (potential) customers and our partners.
• Handle second level complaints for different countries and making sure that information is complete for our investigation department.
• Be an expert in transferring product knowledge to our partners.
• Support complaint reporting and facilitating the legal and regulatory controls required of a medical device.
• Working with the sales team to help onboard new users by researching and qualifying new leads from digital campaigns, conferences, references, etc.

What You Bring

• A genuine interest in helping others.
• Experience in a customer care focussed role.
• Ability to learn technology quickly through instruction and self-training and the flexibility to adapt to a changing environment.
• Exceptional attention to detail.
• Ability to work well under pressure and meet deadlines.
• Excellent presentation and communication skills.
• Strong administrative skills.
• Excellent written and spoken Dutch and English is a must. French or German is a big plus.
• Excellent planning and organizational skills.
• Living in the Netherlands (close to Utrecht).

It’s a bonus if you also have:

• Knowledge of diabetes (and even better insulin pumps!).
• Experience with CRMs/Salesforce.

Life at ViCentra
Working at ViCentra, home of Kaleido, means joining a team defined by:

• Courage to create: We experiment, challenge norms, and learn fast.
• Trust above all: Integrity, honesty, and openness shape our relationships.
• Customer-first mindset: Every idea is measured by the impact on those we serve.
• A drive for excellence: We hold ourselves to the highest standard because lives depend on it.
• Our days move fast, fueled by curiosity, diverse perspectives, and a love for collaboration. Here, you can shape and be shaped by groundbreaking work in MedTech.

Grow With Purpose

• Harness your talent for a mission that truly matters.
• Enjoy creative freedom, supportive teamwork, and room to lead initiatives.
• Make a direct impact on people’s lives, today and into the future.
• Be surrounded by innovators who challenge and cheer you on.

Every Journey Starts Somewhere — Make Yours Count Here
We believe a powerful team is built on unique backgrounds and points of view. If this opportunity excites you but you’re unsure if you fit every bullet, we want to hear your story. At ViCentra, it’s your potential and passion that catch our eye.