Customer Care Representative - Service & Repair

Medtronic; Heerlen; On-site; EUR 36,000 - 54,000; Full time

Job summary

Medtronic in the Netherlands (Benelux) is seeking a Customer Service Representative to be the trusted point of contact for customers, ensuring repairs, maintenance and returns to service of medical devices.

You will collaborate with service engineers, repair centers and logistics, manage inquiries and orders, handle escalations, support quality/compliance in a highly regulated MedTech environment, and continuously improve processes.

Qualifications

• Experience in customer service, operations, service support or a related environment.
• Professional proficiency in English and Dutch or Nordic language.
• A genuine passion for helping customers and solving problems.
• Strong communication skills and the ability to build positive relationships.
• The ability to manage multiple priorities in a fast-paced and continuously evolving environment.

Responsibilities

• Act as the primary point of contact for customers throughout the service and repair journey.
• Manage service requests, quotations, orders and follow-up activities to ensure outstanding customer experience.
• Collaborate closely with service engineers, repair centers, logistics teams and other internal stakeholders to resolve customer issues.
• Handle customer escalations, including product and service-related complaints, ensuring timely resolution and appropriate follow-up.
• Support quality and compliance requirements in a highly regulated MedTech environment.
• Contribute to process improvements and continuous improvement initiatives.
• Participate in projects, system enhancements and User Acceptance Testing (UAT) activities to help improve the tools and processes we use every day.

Skills

Customer service

Operations

Service support

English proficiency

Dutch proficiency

Job description

Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first — developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact.A Day in the LifeMake an impact where healthcare meets customer experience. As we build our new in-house Service & Repair Customer Care organization, we are looking for Customer Service Representatives who are passionate about delivering exceptional service and thrive in a fast-moving environment.This is more than a traditional customer service role. As a Customer Service Representative for the Benelux you will become a trusted partner for customers, helping ensure that medical devices are repaired, maintained and returned to service as quickly and efficiently as possible. Your work will directly support healthcare providers and ultimately contribute to patient care.Whether you're starting your career, bringing experience from another field, or already an experienced customer care professional, we're looking for people with a customer-first mindset, curiosity, ownership, and a willingness to learn and grow.Responsibilities may include the following and other duties may be assigned:Act as the primary point of contact for customers throughout the service and repair journeyManage service requests, quotations, orders and follow-up activities to ensure outstanding customer experienceCollaborate closely with service engineers, repair centers, logistics teams and other internal stakeholders to resolve customer issuesHandle customer escalations, including product and service-related complaints, ensuring timely resolution and appropriate follow-upSupport quality and compliance requirements in a highly regulated MedTech environment.Contribute to process improvements and continuous improvement initiativesParticipate in projects, system enhancements and User Acceptance Testing (UAT) activities to help improve the tools and processes we use every dayRequired Knowledge and Experience:Experience in customer service, operations, service support or a related environmentProfessional proficiency in English and Dutch or Nordic languageA genuine passion for helping customers and solving problemsStrong communication skills and the ability to build positive relationshipsExcellent attention to detail and a quality-focused mindsetThe ability to manage multiple priorities in a fast-paced and continuously evolving environmentA proactive approach and willingness to take ownershipAn interest in healthcare, medical technology or technical service environmentsPhysical Job RequirementsThe above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.Recruitment Fraud AlertWe are aware of phishing scams targeting job seekers. Please keep the following in mind:Apply only through official Medtronic channels. All legitimate Medtronic recruiting communications come from approved Medtronic platforms and official @medtronic.com email addresses.Medtronic will never ask for payment or sensitive personal information (such as bank account or Social Security details) during early stages of the hiring process. Any such requests are not legitimate.If you receive a suspicious message claiming to be from Medtronic, do not respond, click links, or open attachments.If you have any questions, concerns regarding the authenticity of a communication alleged to have been made by or on behalf of Medtronic, please contact us immediately at [e-mail] .Benefits & CompensationMedtronic offers a competitive Salary and flexible Benefits PackageA commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.Pay range / Rango salarial / Intervalo salarial /Fascia retributiva / Tranche de salaire / Gehaltsband / Salaribereik: Netherlands: 35,680.00 EUR - 53,520.00 EUR |This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).