Patient Services Representative Neuromodulation – Pelvic Health

Medtronic; Heerlen; On-site; EUR 39,200 - 58,800; Full time

Job summary

Medtronic in Heerlen is seeking a Patient Service Representative to be the central point of contact for patients with product technical and application questions. You will support healthcare professionals and Medtronic representatives with complex technical issues related to neuromodulation and pelvic health devices.

The role requires excellent English communication and additional language skills (Italian/Spanish, Italian/French, or Spanish/French) and a strong ability to analyze problems,

Qualifications

• Excellent communication skills via phone and e-mail in English and a combination of Italian/Spanish, Italian/French or Spanish/French.
• Strong analytical and problem-solving skills with speed and effectiveness.
• Highly organized with the ability to multi-task and prioritize assignments.
• Experience in medical technical environments and technical support is an advantage.

Responsibilities

• Provide world class technical support to patients and customers.
• Serve as a liaison between patients and technical/marketing partners.
• Have in-depth knowledge of all relevant products and perform technical activities with ownership of projects.
• Ensure all documentation/system entries are fully complete.

Skills

English proficiency

Multilingual (Italian/Spanish)

Tools

Service Now

Microsoft Office

Job description

Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first — developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact.

A Day in the Life

At Medtronic, we strive without reserve for the greatest possible reliability and quality in our products and processes. To help ensure our patients safety and health, we closely monitor and report on our products’ performance. The Patient & Technical Services department in Heerlen is responsible for addressing clinical/technical product inquiries for Europe, Middle East and Africa.

The Patient Service Representative is the central contact point for patients that have product technical and application related questions. Furthermore, the Patient Services Representative can assist healthcare professionals and Medtronic representatives with their technical questions. For this position, we expect you to be a medical technical professional with a passion for helping our Neuromodulation and Pelvic Health patients, who have an implanted neurostimulator or drug pump. Our team also supports internal and external customers with troubleshooting and technical questions on device functionality. In this position you will be trained to have an in depth understanding of product features, electromagnetic interference (EMI), alerts, and much more. You should be customer focused and have excellent communication skills to explain complicated technical issues to patients, health care professionals, and Medtronic representatives. Furthermore, you should use your communication skills to collaborate effectively with various teams to improve and expand our services and processes. We invite both experienced professionals and recent graduates to apply for this temporary position.

Responsibilities may include the following and other duties may be assigned:

• Provide world class technical support to our patients and customers
• Serve as a liaison between patients and our technical and marketing partners
• Have in-depth knowledge of all relevant products
• Perform technical activities requiring considerable judgement and have ownership of projects
• Responsible for ensuring all documentation/system entries are fully complete
• Connect easily with the stakeholders and is customer focused

Required Knowledge and Experience:

• Excellent communication skills via phone and e-mail in English and a combination of Italian/Spanish, Italian/French or Spanish/French
• Strong analytical and problem-solving skills that are balanced with speed and effectiveness
• Highly organized with the ability to be flexible, multi-task and prioritize multiple assignments and to be able to contribute to/lead projects supporting the expansion of services in the future
• Strong attention to detail and accuracy and a respected team player with strong interpersonal skills, who’s able to establish relationships with colleagues in other countries and departments

Experience with working in a medical technical environment, in a technical support contact center and experience with analysing technical issues and processes for continuous improvement are considered advantages for this role. Besides this, proficiency in Microsoft Office and experience with Service Now are a plus.

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.

Recruitment Fraud Alert

We are aware of phishing scams targeting job seekers. Please keep the following in mind:

Apply only through official Medtronic channels. All legitimate Medtronic recruiting communications come from approved Medtronic platforms and official @medtronic.com email addresses.

Medtronic will never ask for payment or sensitive personal information (such as bank account or Social Security details) during early stages of the hiring process. Any such requests are not legitimate.

If you receive a suspicious message claiming to be from Medtronic, do not respond, click links, or open attachments.

If you have any questions, concerns regarding the authenticity of a communication alleged to have been made by or on behalf of Medtronic, please contact us immediately at [e-mail].

Benefits & Compensation

Medtronic offers a competitive Salary and flexible Benefits Package

A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.

Pay range / Rango salarial / Intervalo salarial /Fascia retributiva / Tranche de salaire / Gehaltsband / Salaribereik: Netherlands: 39,200.00 EUR - 58,800.00 EUR | Portugal: 21,600.00 EUR - 32,400.00 EUR | Spain: 27,840.00 EUR - 41,760.00 EUR |

This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).